Dear Mr. Tekh from Pana House Surabaya, Thank you very much for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are delighted to know that you were satisfied with your stay at Pana House Surabaya. We hope to welcome you back again in the future. Sincerely, The Customer Experience Team

Dear Sir/Madam, Thank you very much for choosing Pana House Surabaya as your accommodation and for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced during your stay at Pana House regarding room access facilities. Currently, we do not have an elevator, but we do have two entrances to our rooms: stairs and a ramp (which is more convenient). However, we will take your feedback into consideration to improve our services in the future. Thank you very much for your feedback. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team

Dear Valued Guest, Warm greetings from Pana House Surabaya! Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. Your comments and suggestions are invaluable to us in continuously evaluating and improving the quality of our service and the comfort of all our guests. Regarding the air conditioning issues and the condition of the linens, we apologize for the inconvenience. We will contact the relevant team to ensure that the quality of amenities and cleanliness of the rooms are maintained. Concerning road access, please be informed that Pana House Surabaya is located on a main road connected to another main road, which is accessible 24 hours a day without any road closures or obstructions blocking hotel access. We hope this information helps clarify access to our location. Thank you again for your trust and feedback. We look forward to welcoming you back again and providing you with an even more comfortable stay next time. Sincerely, The Guest Experience Team

Dear Mr.Hadi Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location strategic and convenient. We also appreciate your feedback regarding the Wi-Fi speed. We apologize if the connection did not meet your expectations during your stay. Your feedback has been noted and will be shared with our team as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back to Pana House Surabaya and provide you with an even better experience. Warm regards, Guest Experience Team

Dear Guest, Thank you so much for your wonderful review and for choosing Pana House Surabaya as your place to stay. We are delighted to know that you enjoyed the homey atmosphere, peaceful surroundings, cleanliness, and especially the warm hospitality from our team. It means a lot to us to know that Pana House could be a comfortable place for you to take a break, recharge, and escape from the hustle and bustle for a while. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay at Pana House Surabaya. Warm regards, Guest Experience Team

Dear Valued Guest, From Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced regarding the unsuitable condition of the floor in your room. This feedback is very important to us and we will forward it to the relevant team for evaluation so that we can improve and provide even higher quality rooms in the future. We hope this experience will not diminish your trust in Pana House Surabaya. We welcome you back and look forward to providing you with an even more comfortable stay next time. See you again at Pana House Surabaya. Sincerely, The Customer Experience Team

Dear Valued Customer, Thank you for sharing your experience staying at Pana House Surabaya. We appreciate you taking the time to write this review. We are delighted to hear that our excellent location made your travels more convenient, and that the clean rooms, comfortable beds, and well-maintained bathrooms met your needs during your stay. Thank you for your appreciation of our friendly staff and the comprehensive bathroom amenities. These are things we strive to do to ensure a comfortable stay for all our guests. We hope Pana House will be your choice again when you visit Surabaya. We look forward to seeing you again, and we wish you a pleasant and comfortable visit in the future. Sincerely, The Guest Experience Team

Dear Valued Guest, From panahouse Surabaya, thank you for choosing panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay at panahouse Surabaya. Your satisfaction is the driving force for us to continuously improve the quality of our service. We hope to welcome you again. Sincerely, The Customer Experience Team

Dear Mr. Figri from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review. In all the services we provide, we strive to always give you a memorable experience. Thank you so much for your positive feedback. We will pass on this appreciation to all our staff. Regarding the smart TV issue, we understand your feedback and will use it to improve the quality of our product. We hope to welcome you back to Pana House again. Sincerely, The Customer Service Team

Dear Valued Customer, Thank you for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at Pana House Surabaya overall. We especially appreciate your suggestion regarding the availability of smoking rooms. This feedback is invaluable to us and will be used to improve our facilities and enhance guest comfort in the future. Pana House Surabaya currently operates a non-smoking room policy to maintain the comfort and air quality for all guests. However, we have provided a convenient smoking area for your use. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, The Guest Experience Team

Dear Valued Customer, Thank you for taking the time to share your experience staying at Pana House Surabaya. We are delighted to hear that our services, facilities, comfort, and food and beverages met your expectations. Such reviews encourage our entire team to strive to provide the best possible stay for all our guests. We hope to welcome you back to Pana House Surabaya again. See you next time! Sincerely, The Customer Experience Team

Dear Mr. Rafikatul H. from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are thrilled and delighted to receive your review. Thank you very much for your feedback regarding the cleanliness of the room. We will use this feedback to maintain the quality of our products. We sincerely apologize for any discomfort you may have experienced during your stay at Pana House. We sincerely hope to welcome you back again in the future. Warmly Sincerely, The Customer Experience Team

Dear Valued Guests, From Panahouse Surabaya, we would like to express our sincere gratitude for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the service from our reception team. We will forward your compliments to our reception team and we hope to welcome you back to Panahouse Surabaya on your next visit. Sincerely, The Guest Experience Team

Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team

Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team

Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team

Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team

Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.

Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team

Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team