6.6
Pleasant
From 86 reviews
Provided by travelers on
Cleanliness

5.9

Room Comfort

6.0

Meal

7.0

Location

7.0

Service and Facilites

6.3

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Traveler Reviews OYO 2157 Pondok Gembyang Air Panas Alam

Number of reviews per page
20
40
Customer reviews
Lisna w.
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8.8
/10
Reviewed 167 week(s) ago
Quite comfortable at that price.
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Accommodation's Reply
16 Jun 2022
Hi, Lisnawati! We are happy to know that you liked our service. Have a nice day :) Regards, Jane!
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Albertus
icon-origin-TRAVELOKA
6.0
/10
Reviewed 169 week(s) ago
Very disappointing, because it turned out that the hut was used for a dimly lit hut, and rented out every 5 hours, the bed had lots of mucus stains, and the bathroom was dirty with a lot of mud, it seemed that it had never been cleaned, I didn't use the room and on May 13 immediately checked out, moved places, and the remaining 2 nights, was in the process of being refunded, the promise from oyo and the travel agent was immediately transferred back to my account, very very disappointed.
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4 people find it helpful
Krisna i. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 188 week(s) ago
The place is dirty, the bathroom is dirty, the bed is dirty, the vegetables are raining back and forth to ask for new pillowcases and new sheets, because it's dirty,
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4 people find it helpful
Teddy H.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 188 week(s) ago
Don't stay here! Does not reflect oyo standards. The condition of the bathroom is very inappropriate. Stained & dirty bed linen.
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8 people find it helpful
Faturahman a. a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 191 week(s) ago
Pretty good quality hotel at that price. The important thing is not to expect too much with a hotel at that price. Thank you.
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2 people find it helpful
Nofriani s.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 236 week(s) ago
dirty. seremm, not suitable for refreshing
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2 people find it helpful
Accommodation's Reply
27 Jan 2021
Hi Nofriani! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Dewi!
Kun
icon-origin-TRAVELOKA
5.5
/10
Reviewed 247 week(s) ago
The place is not clean, the lighting is dark, the sheets have lots of spots.
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6 people find it helpful
Accommodation's Reply
14 Nov 2020
Hi RUKUN! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Jubaedah!
Asrul S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 249 week(s) ago
The cuisine is pretty good, the service is decent but it's a shame: the sheets don't seem to be replaced, dirty and smelly. The bathroom was dirty not cleaned and there was trash. The bathtub is dirty muddy and the water is small. Even though the location is strategic, please improve the management.
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2 people find it helpful
Accommodation's Reply
10 Nov 2020
Something like this shouldn't have happened, Asrul! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Annisa!
Retno S.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 255 week(s) ago
Not really, the hotel has been sold, it is still being advertised with Oyo. Oyonya this is not true, the owner suddenly came angrily asking for additional money, desperate funny. We should be the guest who complained. promised to use aminitis but not The sheets are really dirty, the toilet is dirty. Aslina mah wants to run cleaning equipment, disappointed.
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13 people find it helpful
ALLUDIN H. S.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 257 week(s) ago
The toilet is yellowing, the water is yellowing, the sheets are dirty with yellow marks, there are no plugs for charging the cellphone.
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6 people find it helpful
Budi Y.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 259 week(s) ago
The officers were Pak Mashudi and Kang Yanuar. All the testimonials written by people here are true. Enjoy the cool air of Ciwidey City, Petrodollar Country from the South.
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3 people find it helpful
Mauliy U.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 261 week(s) ago
Bad service, dirty linens, in the middle of late night sleeping suddenly there was a resilient fall from the roof, when checking in was asked for more money to match the normal price, dirty facilities, lots of insects.
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15 people find it helpful
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Rani
icon-origin-TRAVELOKA
5.7
/10
Reviewed 261 week(s) ago
I am disappointed and annoyed and will not stay again at Oyo, when it & amp; # 39; s already boking it & amp; # 39; s not right when I come here I am asked for more than 130 thousand, it says that the room price is not the one that Oyo is weird for the first time I have booked already paid when I want to check-in asked for money again already the room smells of the toilet is also dirty outside is also dirty very unusual.
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8 people find it helpful
nimita h.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 262 week(s) ago
When will check-in. The clerk at the check-in desk explained that there was a disagreement between Oyo and the hotel. there should be no discount. So I still need to pay a shortage fee for the room rental I choose. I chose a standard room - bathroom, bedroom, front room, dirty.
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4 people find it helpful
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khoirul a. v.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 262 week(s) ago
Already a transaction in the application. Until the hotel is asked to pay again because the price stated in the application does not match that set by the hotel. For online agent sites please synchronize with the hotel! The hotel is what it is, rather than sleeping on the street.
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6 people find it helpful
Fadhlan F.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 267 week(s) ago
Have to pay again when it comes to the lobby, which is said to make money for the service, it comes in a personal pocket that even the service is ugly, the rooms are dirty and smelly, the bathroom is smelly, ugly, and dirty, not really recommending the place around is not careless, bad.
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18 people find it helpful
Iman T.
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6.4
/10
Reviewed 273 week(s) ago
The facilities are very poor especially the bathroom is badly dirty.
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9 people find it helpful
Agam d.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 282 week(s) ago
Very disappointed I mesen kawar deluxe double already paid in alpha given a standard double room, I asked instead angry angry guard was unsatisfactory.
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15 people find it helpful
Nurul W. F.
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Backpacking
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8.5
/10
Reviewed 284 week(s) ago
Worth the money, suitable for backpackers. Some things still need to be improved but I think the owner is also still renovating, the owner is very friendly.
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2 people find it helpful
Yuda K. S.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 285 week(s) ago
Requested 65 thousand more, he said different rooms but just the same.
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9 people find it helpful
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