F***a

Leisure

8.4

/10

Reviewed 3 day(s) ago

The receptionist service was slow, so there was a queue for check-in.. on Traveloka it said it included meals for 3 people, but actually it was only 2. As a result, the child had to pay more.. oh yeah, one more thing.. the towels weren't immediately in the room.. I requested them first, but they took a long time to arrive.. I requested them in the afternoon, and the towels were delivered after Maghrib :/ . I've only been here once.. haha

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1 people find it helpful

AS

Agus S.

Staycation

10.0

/10

Reviewed 5 day(s) ago

Suitable for staycation with family

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Accommodation's Reply

23 Dec 2025

With our deepest respect from Bono by Artotel, thank you for your wonderful review and for choosing Bono by Artotel as your preferred accommodation and destination during your stay in Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Zulkifli Ibrahim, General Manager, Bono by Artotel

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R***Y

10.0

/10

Reviewed 1 week(s) ago

The staff's friendliness was extraordinary

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Accommodation's Reply

20 Dec 2025

With our deepest respect from Bono by Artotel, thank you for your wonderful review and for choosing Bono by Artotel as your preferred accommodation and destination during your stay in Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Zulkifli Ibrahim, General Manager, Bono by Artotel

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R***Y

Business

10.0

/10

Reviewed 1 week(s) ago

The staff's friendliness is very good and nice

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Accommodation's Reply

20 Dec 2025

With our deepest respect from Bono by Artotel, thank you for your wonderful review and for choosing Bono by Artotel as your preferred accommodation and destination during your stay in Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Zulkifli Ibrahim, General Manager, Bono by Artotel

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Meyrent

8.8

/10

Reviewed 2 week(s) ago

Yesterday, I made a wrong booking date, but the hotel was very helpful in contacting Traveloka to reschedule.

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Accommodation's Reply

17 Dec 2025

With our deepest respect from Bono by Artotel, thank you for your wonderful review and for choosing Bono by Artotel as your preferred accommodation and destination during your stay in Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Zulkifli Ibrahim, General Manager, Bono by Artotel

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MAULINA A. S.

Staycation

8.5

/10

Reviewed 3 week(s) ago

A very clean and comfortable hotel. Bono Hotel is one of my favorite places to relieve stress and mental fatigue. The all-black rooms make it feel cooler. The rooms and food are also delicious. The staff is also very friendly. Overall, it's great, and the elevator card access also makes for a safe and comfortable stay at Bono Hotel.

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Accommodation's Reply

17 Dec 2025

With our deepest respect from Bono by Artotel, thank you for your wonderful review and for choosing Bono by Artotel as your preferred accommodation and destination during your stay in Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Zulkifli Ibrahim, General Manager, Bono by Artotel

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A***n

Business

8.7

/10

Reviewed 3 week(s) ago

Friendly receptionist. The food, snacks, and beverages were delicious. Unfortunately, the toilet paper was almost gone, and they didn't replace it. The used towel was used in the morning, but when I returned in the evening, it was still there, and I hadn't replaced it. It's pathetic.

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Accommodation's Reply

05 Dec 2025

Greetings from Bono by Artotel! Thank you for your feedback. We apologize for the inconvenience caused. Your feedback is very important to improve the quality of our products and services. We will continue to improve in the future to ensure that you receive an even better experience, and we look forward to providing you with an even better experience. We sincerely appreciate your feedback. It was an honor to serve you and we hope to see you again soon. Thank you for stopping by. Best regards, Zulkifli Ibrahim General Manager Bono by Artotel

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A***n

Business

8.7

/10

Reviewed 3 week(s) ago

The receptionist was friendly. The food, snacks, and beverages were delicious. Unfortunately, the toilet paper was almost gone and wasn't replaced. I'd used the towels in the morning, but when I returned in the afternoon, they were still there, not replaced.

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Accommodation's Reply

05 Dec 2025

Greetings from Bono by Artotel! Thank you for your feedback. We apologize for the inconvenience caused. Your feedback is very important to improve the quality of our products and services. We will continue to improve in the future to ensure that you receive an even better experience, and we look forward to providing you with an even better experience. We sincerely appreciate your feedback. It was an honor to serve you and we hope to see you again soon. Thank you for stopping by. Best regards, Zulkifli Ibrahim General Manager Bono by Artotel

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A***n

Business

8.7

/10

Reviewed 3 week(s) ago

Stayed 3 nights with daily bookings. The receptionist was friendly. Unfortunately, the toilet paper was almost finished but wasn't replaced. Used towels weren't replaced.

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1 people find it helpful

Accommodation's Reply

20 Dec 2025

Dear All, from Bono by Artotel, Thank you for your feedback. We apologize for any inconvenience caused. Your feedback is invaluable in improving the quality of our products and services. We will make improvements in the future to ensure that this experience does not happen again, and we hope to provide you with a better experience. We greatly appreciate your feedback. We are proud to have served you and hope to see you again soon. Thank you for your visit. Sincerely, Zulkifli Ibrahim, General Manager, Bono By Artotel

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R***a

Staycation

9.0

/10

Reviewed 4 week(s) ago

+ Fairly spacious room + City view room + Extensive breakfast menu + Fast check-in and check-out - The exhaust fan in the bathroom was broken, so the bathroom smelled bad - No bolsters, no refrigerator in the deluxe twin room

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Accommodation's Reply

05 Dec 2025

Greetings from Bono by Artotel. Thank you for taking the time to write a review and choosing Bono by Artotel during your stay in Pekanbaru. We hope to welcome you back soon. We will continue to strive to provide even better service. Zulkifli Ibrahim, General Manager, Bono by Artotel

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RH

Rezky H.

10.0

/10

Reviewed 6 week(s) ago

The cleanliness and atmosphere are very pleasant

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Accommodation's Reply

19 Nov 2025

Warm greetings from Bono by Artotel. Thank you for the wonderful review and for choosing Bono by Artotel as your accommodation and choice for your stay in Pekanbaru. We look forward to welcoming you back again with even better service. Thank you. Best regards, Bono by Artotel Management

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Sri W.

Staycation

9.1

/10

Reviewed 6 week(s) ago

Strategic location, easy and fast check-in and check-out process. However, the breakfast variety is limited. Not many choices.

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Accommodation's Reply

19 Nov 2025

Warm greetings from Bono by Artotel. Thank you for the wonderful review and for choosing Bono by Artotel as your accommodation and choice for your stay in Pekanbaru. We look forward to welcoming you back again with even better service. Thank you. Best regards, Bono by Artotel Management

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RS

Rahmat S.

10.0

/10

Reviewed 6 week(s) ago

Great, the hotel facilities are satisfactory.

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Accommodation's Reply

16 Nov 2025

Warm greetings from Bono by Artotel. Thank you for the wonderful review and for choosing Bono by Artotel as your accommodation and choice for your stay in Pekanbaru. We look forward to welcoming you back again with even better service. Thank you. Best regards, Bono by Artotel Management

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J***i

Business

8.5

/10

Reviewed 6 week(s) ago

Great. I hope I can stay here again.

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Accommodation's Reply

16 Nov 2025

Best regards, Bono by Artotel Thank you for taking the time to write a review and for choosing Bono by Artotel during your stay in Pekanbaru. We hope to welcome you back soon and provide you with even better service. Bono by Artotel Management Team

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M***A

8.5

/10

Reviewed 8 week(s) ago

The rooms are comfortable and clean. The pool is also quiet, so the kids can swim freely without getting too hot. Continued success at Bono Hotel.

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Accommodation's Reply

12 Nov 2025

Dear Sir/Madam, Warmest regards, Bono By Artotel Thank you for choosing Bono By Artotel and taking the time to share your experience during your stay with us. Your experience is very valuable to us and it is a driving force for us to improve our services in the future. We sincerely hope to welcome you back and will continue to provide the best service. Best regards, Bono By Artotel Management

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M***A

Staycation

8.8

/10

Reviewed 8 week(s) ago

The room was very clean and comfortable. The hotel staff was also friendly. Safety and security at the hotel were also good. Elevator access is limited to guests only. Hopefully, things will get better, Bono. Thanks.

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1 people find it helpful

Accommodation's Reply

12 Nov 2025

Dear Sir/Madam, Warmest regards, Bono By Artotel Thank you for choosing Bono By Artotel and taking the time to share your experience during your stay with us. Your experience is very valuable to us and it is a driving force for us to improve our services in the future. We sincerely hope to welcome you back and will continue to provide the best service. Best regards, Bono By Artotel Management

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FA

Frans A.

Business

10.0

/10

Reviewed 8 week(s) ago

The hotel that I initially saw bad reviews for, when I went there... there were no problems... I think it's okay for the price and the facilities and equipment of the hotel... Recommended hotel

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Accommodation's Reply

16 Nov 2025

Warm greetings from Bono by Artotel. Thank you for the wonderful review and for choosing Bono by Artotel as your accommodation and choice for your stay in Pekanbaru. We look forward to welcoming you back again with even better service. Thank you. Best regards, Bono by Artotel Management

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Verified Traveler

Leisure

6.3

/10

Reviewed 11 week(s) ago

The room was too noisy because there were construction jobs

1 people find it helpful

Accommodation's Reply

22 Oct 2025

Dear Mr/Mrs. G***t, Warm greetings from Bono Hotel Pekanbaru, Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services. Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru. Best regards, Management

M***d

10.0

/10

Reviewed 11 week(s) ago

Good very cool and awesome ………..

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Accommodation's Reply

22 Oct 2025

Dear M*d, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it inspires us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management

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R***I

8.2

/10

Reviewed 12 week(s) ago

The staff at the location are comfortable and friendly, but yesterday the AC took a while to cool down.

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Accommodation's Reply

22 Oct 2025

Dear Mr. R*i, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. We apologize for the inconvenience caused by the air conditioning and have informed the relevant team. It is an honor for you to have shared your experience and it is a motivation for us to improve our service in the future. We do hope to welcome you back again and we will always provide the best service. Best regards, Management

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Bono Hotel Pekanbaru

Overall Ratings & Reviews Bono Hotel Pekanbaru

8.1

8.1

8.0

8.5

8.1

Traveler Reviews Bono Hotel Pekanbaru

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