Hillview at Mystic Ridge

Explore Hillview at Mystic Ridge
7.4
Pleasant
From 474 reviews
Cleanliness

7.6

Room Comfort

7.4

Service and Facilites

8.0

Traveler Reviews Hillview at Mystic Ridge

Number of reviews per page
20
40
Top reviews
Leslie
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I really enjoyed the warm swimming pool at night. The check-in staff was excellent and very accommodating. My only issue with the property was if you got any type of stain or mark on the towels or sheets they were going to find you for it.
Crystal
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent, clean environment and close to the town
Kwame Yahskil Jafrikan
icon-
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall ok but not what I’m used to in a property. Cleanliness was good.
Brittany L
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Unfortunately, I was disappointed with the condition of my room. There were numerous tiny ants throughout the room, including crawling on the walls, which made my stay uncomfortable. Additionally, the cable television did not work on the first night of my stay. While it began working the following day without explanation, it was still an inconvenience. At checkout, I attempted to call the office to return the required room package, as we were instructed to do during check-in. However, the office was not open, leaving me with no option but to leave the package in the room. This was confusing because the checkout instructions differed from what was actually available. I chose your resort expecting a relaxing and enjoyable experience, so these issues were disappointing. I hope you will address these concerns to improve the experience for future guests. I would also appreciate your consideration of an appropriate resolution for the inconveniences I experienced during my stay.
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Princess
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved the location, very convenient and the property was nice, loved the amenities and the helpful staff.
Athlone
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Washroom was filthy, room was smelly, and not swept, floor was dirty. The outside environment was spot on. Clean well kept manicured lawns and grounds. If only our room was as well kept.
CARLON
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

1 star. I would not recommend staying at this hotel. My room had bugs, which is completely unacceptable. When I reported the issue, the staff was dismissive and did not offer any meaningful solution. The poor cleanliness and lack of customer service made for a terrible experience. No guest should have to deal with these conditions.
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Lydia
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great service
Latania
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Property was clean, staff excellent, swim up bar was a plus however it opens too late and the onsight restaurant was down but the mobile chef and his wife most definitely made up for that with his onpoint cooking, and reasonably priced meal...big up our cleaner Grace.
Jerome O
icon-with Friends
with Friends
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

They upgrade & update the property. Bathroom sucks , the setup was terrible.
Laurie
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The location is convenient, very good place to stay if you’re just looking to sleep and secure your belongings. Excellent air conditioning, room was clean everyday, nice people, just need some more tables and chairs. Bartenders/ chefs were friendly and courteous. Front desk staff was friendly and helpful. Good prices if you booked early. Love the suite.
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Terrian
icon-with Children
with Children
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Worst place to stay, would never recommend it to anyone
Deidrea
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The pillows were so tough in the bedroom, the AC was over the bed so it was dripping. There is no full mirror to see yourself properly. The property itself was a bit on the older side, it was not so modern but it works just for having somewhere to stay. Very limited parking as well.
christina
icon-with Partner
with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was not up to standards at all and the pillow case have mole on them
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

No major complaints except the bugs and the bathroom needs a little curtain or blind for privacy.
JENNIFER
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I would book this apt again
Natalie
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was clean and the employee I interacted with was very knowledgeable helpful.
Alexis
icon-
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I have stayed here the last 3 times coming to Jamaica and it’s always wonderful!
kahdijah
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Very nice and they made a pretty good virgin piña colada
Tyrone
icon-with Partner
with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Pull up to the front desk it wasn’t bad but that area could use a little work. The gentleman at the front desk was pretty professional. The property could use a some renovation also. Pool area was clean. Proceed to the room area I must say it was clean smell good and all I could need for a weekend getaway was there. My only problem I had is that I ask for a dueen bed and I think what I get was two double. But I’m not one for complaining so it was all good. I will definitely be going back there.
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Number of reviews per page
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