Unfortunately, I was disappointed with the condition of my room. There were numerous tiny ants throughout the room, including crawling on the walls, which made my stay uncomfortable.
Additionally, the cable television did not work on the first night of my stay. While it began working the following day without explanation, it was still an inconvenience.
At checkout, I attempted to call the office to return the required room package, as we were instructed to do during check-in. However, the office was not open, leaving me with no option but to leave the package in the room. This was confusing because the checkout instructions differed from what was actually available.
I chose your resort expecting a relaxing and enjoyable experience, so these issues were disappointing. I hope you will address these concerns to improve the experience for future guests. I would also appreciate your consideration of an appropriate resolution for the inconveniences I experienced during my stay.