We love staying here when we visit Athens. They have very professional and accommodating staff, as well as the most AMAZING breakfast to top it all off!!! Initially there was a situation with our reservation, which was on us, but they still went above & beyond to fix the problem and we are SUPER SATISFIED with their customer service. Thank you Eirini for your patience and awesome customer service. You deserve a raise and your manager is lucky to have you!

Booked this hotel and did not regret it! Close to the metro stop, plenty of bars, restaurants and grocery stores. We enjoyed the area alot. The hotel staff was amazing, our room was not ready, they held our luggage while we got some lunch. Our room was not in the main building, but their suites building just down the road. We had a nice balcony and plenty of space for 2. The bed was comfortable, especially for Europe! Breakfast was great, plenty to choose from, typical European breakfast. We walked everywhere once we arrived. The night before we left, I asked the reception to book a taxi for us in the morning to the Port. The taxi was on time (early!) It was a great stay in Athens!

So if you have booked the suites, you have to check in at the main hotel down the road, very short walk. The suites r huge with a king bed, sitting area with a sofa bed. Bed was ok not really massively comfortable. There was a fridge, cooker, sink and tea and coffee facilities. A safe and bathrobes and slippers. The bathroom was small but adequate. The rooms were clean with a tv, iron and not a particularly powerful hairdryer in the bathroom. There were plug sockets on the wall near the foot of the bed on 1 side and no sockets on the other side of the bed, so make sure u have long charging cables (at least 2m) the usb sockets didn't work in our room. They have free wifi. Staff were very friendly and polite, however the cleaners left our door wide open after cleaning it 1 day. There r only 2 suites per floor, so fortunately no harm done. Breakfast is quite basic but adequate and served in the main hotel. Vegans and Veggies aren't really catered for unless u r happy with toast and jam. Nothing was labelled and no vegan milk even on request. The cheese was with the cold meat so as a vegetarian I couldn't eat it. There was tea, coffee, juices, cereal (hot milk in the coffee machine for porridge) bread with toaster, melba toast, Greek yoghurt, canned peaches and whole fruit and some pastries and cakes and a variety of spreads for the bread. In addition there were fried and hardboiled eggs, toasted meat & cheese sandwiches, crossaints, again filled with meat and cheese. I was happy with tea and toast, so wasnt too much of an issue. My vegan friend could only have fruit, had they offered vegan milk, she could have had porridge or cereal. They have a luggage storage cupboard after u check out. It is in a really good location to be able to walk to the acropolis (is up hill walk), the hop on hop off bus stop and plenty of restaurants, coffee shops and other amenities within minutes. The fire alarm went off 1 morning (we didnt realise that is what it was), but no-one came to make sure we evacuated our room! We evacuated to err on the side of caution. I would recommend staying here and would stay here again despite the negative points.

The location is perfect, close to restaurants, bars and stores and a 10 minute walk to the Acropolis. The room was very spacious and clean. The staff at the reception was very friendly and helpful.

Have yet to stay at this accommodation however was met with very rude customer service. Unfortunately, my family and myself gotten news that my uncle has passed on while we’re on our trip and had to fly back to our home country for his funeral hence having to skip our Athens part of our trip; we were in Santorini. We have noted we had purchased a non-refundable rate and will be unable to obtain full refund. We did our due diligence on informing Suites@syngroufix in advance upon receiving the sad news that we won’t be able to stay as we’ll be flying back and was hoping if possible, to obtain partial refund or credit for a subsequent stay. The first call to them where we spoke to Ms Kourakou; she was helpful and offered partial refund, and directly us to email them. What we did not expect in the midst of grieving the lost of our uncle was the sarcastic and zero empathy reply from Maria Plafadelli (please see screenshot attached). Uncouth for, there was no need to belittle and insult us as though we were some idiots not understanding the terms and conditions. A little empathy would have been appreciated, and if not possible for partial refund, a professional reply would been appreciated also. I sincerely hope Maria would not have to go through what my family has gone through (passing on of a closed relative and unprofessional dealing of an accommodation in this situation) in her lifetime.