9.0
Exceptional
From 34 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews City Stay West

Number of reviews per page
20
40
Top reviews
Kevin
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were so kind my entire stay. They provide a delicious breakfast for an additional charge. The property itself was well-maintained and safe. Room was beautiful with many amenities. Highly recommend for anyone staying in Maseru.
ADRIANA
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8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The place is nice and very clean, a little far from center for walking. The TV worked hall day of the 3 of my stay. The check in was inflexible: I arrived early, there were a lot of rooms available and they make me wait 2.5hs; rules are rules there. Exhausted after a night at JNB AirPort, I only could say they are no client oriented.
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Lucky
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10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was clean and the staff was too friendly, smiling and very helpful.
Jackie
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8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Comfortable space near the boarder. Easy access to the center of Maseru or to get to shopping at Pioneer or Maseru Malls with a car. Was able to extend my stay due to illness aquired by traveling. Heater in room worked great for the chilly Fall night in Maseru.
Addelis
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8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Very clean rooms and helpful, friendly staff.
irakli
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This hotel is the best place to stay not just in Maseru but probably in entire Lethoso! I was to thank the manager and the emoloyee who offered me a complimentary room upgrade. The place gave me a feeling of a 5 star hotel. I really loved my stay here.
Nadjarathou
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10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Very good!
Teresa
icon-Leisure
Leisure
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The room was clean and spacious however the fridge was noisy and there were some other noise happening behind the wall that kept waking me.
Vinay
icon-Leisure
Leisure
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The staff were friendly. Unfortunately, they struggled to find a way to provide lunch -it took about three hours to find a solution, so guests should arrive with their own food as a back up option to avoid going hungry.
Bryan
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The staff were nothing short of amazing. Always available to help and accommodate us, and make sure our visit was comfortable. Highly recommend it.
Marcos
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10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Great
Sipiwo
icon-with Partner
with Partner
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

The room was neat and comfortable. The staff from receptionist and everyone else were very friendly and helpful. We visited different places for shopping and some dining around the city. We never felt unsafe at anytime. We traveled to different areas .
Daniel
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10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Nice and peaceful
Daniel
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Nice and clean
RATLOU, Godiramang
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

A lovely hidden treasure, but they need to fix the passage leading to the place.
ACHIAW KWASI
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Leisure
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Excellent facilities
Chris
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6.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

The hotel was clean and the staff was very nice. Not a great location. But in Maseru, is there such a thing as a good location?
Pelo
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Business
8.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

It’s quite but they seem never to get the internet working I was down for the whole week I spent there
Peter
icon-Business
Business
2.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

I booked bed and breakfast and when I got there they said it is not included after showing them the booking they said I checked in late and I must have ordered the breakfast but they will get it for the next day. The next day they just said I don't have breakfast so I did not get. Liars
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 358 week(s) ago

Hotels.com verified review

It was perfect. Safe and friendly environment.
Number of reviews per page
20
40