The front office staff were unprofessional and made the check-in and check-out process unnecessarily difficult for me.

We had a great time in Dar

Hotel is wonderful. The walk from the ferry across the street was a crowded pushy jumble. Was relieved to enter the beautiful, quiet hotel. Saturday barbecue buffet was great as was breakfast. A big step up from our Serengheti tent!

Good location

Hotel was fantastic. Great service, great gym. The city itself was not so much our thing. Not much todo.

Mom said break

Professionalism of staff from check-in, to housekeeping, room service and security guards.

Great

The services was amazing, Emmanuel was a really good receptionist and attended to all our needs. I exceptionally loved the gym and sauna too. Dining experience was fantastic.

I booked ocean view suite but got city view so was a bit disappointed. And i was there while they hosted a number of VIPs so there was a lot of police, military and so on. And guests were being cautioned on not wearing very revealing clothes. I guess it wasnt the establishment's choice but yeah it was quite frustrating. The staff were amazing. Food, not so much

Nice place to stay in, rooms are very cozy

Terrible and unfriendly place

we enjoyed the stay

A glitch in Expedia’s system inadvertently caused me to double book . The hotel and Expedia where aware of this well in advance yet refused to cancel the booking and stole my money

Hyari and the fitness managers were great. The food was excellent as well as all of the food management staff. The pool and scenery was excellent. Only problem was that there was a glitch in expedia booking causing me to double book. Even though the hotel was informed in advance and contacted my Expedia to change this they refused to refund. That is dirty and the truly don't need the money that bad to do something like that.

Restaurant staff are poor for a five star property. No greeting upon arrival. Don’t show where one can sit. Acute shortage of waiters…. I had to inform staff that certain items ran out. Overall service was very poor 5/10. Great improvements needed. Didn’t see any restaurant manager or supervisor

The hospitality staff were great. Loved the 8th floor outdoor lounge / restaurant area. Very nice fitness center with good equipment.

Amazing

Amazing room, excellent restaurants, spa, great location, professional and friendly hotel staff, beautiful city. Rotana is the right choice since it’s the best 5 star hotel in Dar es Salam.

was amazing we enjoyed