Overall Ratings & Reviews Quality Inn West Columbia - Cayce

Check in person was pleasant. It was all downhill after that. Smell, cleanliness, comfort…very poor.

The staff is nice but otherwise , the building is old and look nothing like what is advertised. Rooms are dingy, musty smelling, and tub is mildewy. Hotel, Needs remodeling. Rooms are accessible from outside and it appears that people live here.

We changed rooms twice. The first one smelled like smoke ( although it was non smoking) with burn holes in the comforter. The second room was filthy. No smoke detector. Gum stuck to the headboard.

Location and oldet rooms

Convenient location for work

Conveniently located for work.

This location was convenient to downtown area

Nice room

Not as pictured, but clean and the staff is friendly

I saw baby roaches...room was stale not fresh. Very average. Customer service was average...didnt feel wanted

The property could use some maintenance. The door sweep was missing at the entrance door. The sink was missing the drain plug. The bathtub water handle was broken. One of the electrical outlet boxes was loose. Nothing was so broken that it affected my overall stay but the damage was disappointing.

Tv was unplugged for some reason so I pulled out the Little dresser unit to plug it in and that afforded me a great view of the rodent excrement that was behind it. The whole place was dirty and nasty feeling. Their giant in GOD we trust signed by the front desk didn't inspire confidence either. Seems like perhaps they're waiting for their god's return before they actually invest any money in the property or even the cleaning.

No hot water, unresponsive staff

The evening of our arrival there was confusion about the amount owed - Expedia reservation showed I had paid in full, they never paid the hotel so we had to pay for the stay again. Then the toilet was clogged - when we went to the desk to notify them they handed us a plunger instead of sending someone to the room. There were dried shoe prints on the floors Used soaps in the shower Broken beer bottles in the parking lot Breakfast first morning was less that mediocre as well. We’d stay again since all we did was sleep there but don’t expect a 4 or 5 star place if you do stay.

The onmy complaint I had was; the bathroom door dragged across the tile floor! Door needs to be cut down to give it room to operate. Everything else was satisfactory.

The rooms were very satisfactory.However, the mattresses were not too comfortable and the beds were not secure.They slid on the frames alot.

Everything was good except noise from motorcycles.

This was by far the dirtiest hotel I have stayed in in a very long time. It was probably decent when it was newly renovated but it is disgusting now. Would not stay there again if it were free frankly. Holes in the comforter from cigarettes. Dirt on the walls, the bathroom door was literally rotting away.

The staff was very nice

Smells awfully.. Staff is rude,unsafe for families... Wanted to cancel as soon as I arrived and management was unhelpful and super rud.. Management sed you paid you stay..