Highly recommend Good customer care from the airport to the hotel Staff is Highly trained

Although the hotel offeted a shuttle to the airport and meals, it was all at an additional cost. it was better to book a more expensive hotel which includes those amenities in the tariff.

I had a very disappointing stay at this hotel. The staff was unprofessional and unhelpful throughout my visit. There were no taxis available, making transportation a hassle. To make matters worse, the food prices were in dollars, clearly aimed at overcharging guests compared to local rates. The hotel seemed severely understaffed, with only one person responsible for cleaning, which led to delayed and inconsistent housekeeping. There was no water in the fridge, and the TV never worked during my entire stay. Overall, this hotel did not meet even the most basic standards, and I would not recommend it.

As someone who has been in 58 different counties on different continents I rate their service 1/10. There un professional

AC was not working, the mosquito net was not closing and I couldn’t open the windows. There were already too many mosquitos in the room. I paid for deluxe room and received a standard room. Breakfast was less than basic. Really not worth the cost.

Excellent stay and the food was great

Although the booking had been confirmed, when we arrived at the hotel we were not let in, the receptionist came to the gate and informed us that they have no rooms avilable and that they were trying to communicate the problem to hotels.com, we were not provided with any alternative and had to arrange an alternative accommodation ourselves. Although we were not allowed to check in the hotel charged us in full and communicated to hotels.com that we were provided with an alternative rooms on the expense of the hotel, which is simply a lie.

The facility is Good, kept clean with good hospitable staff. Their problem is water and electricity. While it might be endemic to the city and country, getting water to wash was a challenge. Low pressure in the taps when there is a moment of flowing water.

The staff is great, helpful and welcoming, my room was lovely and comfortable, the bathroom large with a good shower. I loved sitting by the small but attractive pool in the well kept garden. I highly recommend this charming hotel.

If you're looking for the Ritz Carlton, this likely isn't your cup of tea (and good luck finding it in Buja). But this place was an oasis considering the first night I stayed at the Hotel Beausejour Iramya (where one star is too much). Burundi is going through a tough time these days, and it appeared as though I was the only guest for a prolonged period. The staff here were wonderfully accommodating, kind, and resourceful - the speak very good English (rare in Buja), they repaired a pair of shoes I had lost the sole on for less than a dollar, and mended a shirt I managed to put a hole in at the aforementioned awful hotel, making sure the repair was symmetrical on the other side. Amazing. Another reviewer commented on sunbathing - unsure why you'd come here to tan - go to the Club du Lac if you want that. I never used the pool but it looked clean and well kept, especially given surrounding foliage. The surrounding greenery is beautiful, internet was fast enough, AC gloriously cold, mosqui nets high-end top notch wall connected versions, and housekeeping well managed. Safes in all rooms for the security conscious, and decent nightly rates. The food was really excellent - I saw their kitchen and what they can do in there is nothing short of a miracle. Real coffee and croissants in the morning - lovely. It is almost adjacent to the US embassy, but hires only one unarmed guard if that is a concern. In short - a lovely stay, would stay again, would recommend to anyone.

Airport pick up & drop off free. Beautiful gardens and pleasantly decorated room in a bungalow style hotel. I forgot my jacket in the car & the driver got it back to me.

ARRIVED LATE AT NIGHT IN RAIN AND MUD. HOTEL WAS AS SHOWN.

This hotel is safe and secure. Not really located in the center, but there is not much to see in the center either. If you are mostly coming to relax, I would recommend staying at a hotel on the lake and take a taxi once or twice to the center, rather than take a taxi each day to the lake as a I did. That being said, the hotel was nice, the staff were friendly and helpful, wifi worked, a/c worked, and breakfast was very good. Very spacious bathroom, They provide you with a robe and slippers. I had room with a patio - but the patio opened onto the public walkway by the stairs - not exactly enticing to sit there. Hotel also had a small pool.

The Dolce Vita is a very pleasant place to stay. What's good. 1. The service is great and very friendly 2. The location is very peaceful and presumably quite secure (near US embassy) 3. The facilities are OK What's not so good. 1. The location, although peaceful, is quite a distance from the town centre, so you will need vehicle transport to get there. 2. Linked to 1. above, there are no obvious places to go out and get food or drinks close to the hotel 3. The rooms have a stale smell 4. The power supply was slightly problematic, although there is a back-up generator 5. The room I was in had a huge bathroom, but tiny shower, with barely enough space to wash comfortably in. Overall, I was disappointed that a hotel with a 4.5 Tripadvisor rating was not better than this. In my view, it's closer to a 3 star rating. They can do much better, with a bit of effort.

Excellent friendly staff, very good breakfast, good kitchen. The only minus was the lack of hot water in the room during most of the day.

Group of three, all had good rooms, hotel staff friendly and helpful. Food was excellent. Breakfast a bit basic but fine. Highly recommended.

Nice little hotel. The staff were wonderful and helped with booking bus travel, taxis, excursions.

very good

Lovely hotel in a quiet area. Nice rooms and great food in the restaurant. I recommend this Hotel to everyone going to Bujumbura.

Extremely friendly and helpful staff. Nice breakfast.