The hotel was super modern looking however it lacked common sense when it comes to comfort.
Modern room with curtains that were sheer facing the east, no blackout curtains, the sunlight streamed into the room without any barriers. Modern look for the room and bathroom but the hallway was made out of stone, any noise made outside room can heard loudly in room. There were large cockroaches in the bathroom, constant sound of noises like construction from the fifth floor.. they start playing music in the hallway as early as 8 AM. The water did not get hot in the shower., and somebody entered our room while we were in the room in bed from housekeeping with out our consent and there was a sign on the door saying do not enter in Spanish, so there was no excuse.
You had staff that acted like security guards in the front of the hotel, one of them named Andrea ran into the bathroom and accosted me as I was about to shut the stall door to show her my bracelet, they gave me to prove that I was a guest.
When I brought this up to the Manager Alexejandra, I saw them both talking together and laughing. So they didn’t take this serious and did not find this problem. Super unprofessional staff in addition to this I arrive to get breakfast at 11:03 AM and they told me breakfast ended at 11 o’clock and they could not help me and they could not make no exceptions. And I couldn’t order anything from the kitchen because their computers were down.It was a challenge to get the TV to work,