This was bad carpet old and dirty , sink vey nasty, mirrors dusty I walked in and walked out in ten minutes bed spread had spots I did take pictures , I booked at the Marriott bloom, Expedia should not use them on there platform

The room had a rustic feel while still being clean, modern and safe. Hot water everyday with air conditioner. The patio faces a small yard below and wall but you still hear all of the sounds of nature and can see the gorgeous trees and warm rain! The breakfast has a limited menu but delicious every morning! We were able to park on premises without issue every day and At night, someone is there to let you in the locked front entrance. It was a bit quiet during our stay and not a lot going on, but walkable to bars, restaurants and rooftops. If you want a more authentic experience outside of the “Hollywood” vibe of Tulum beach, I recommend this hotel forsure.

We really enjoyed our stay at casa agape Tulúm. Staff was very helpful and friendly, rooms spotless, breakfast tasty. Beach club was amazing , beautiful location, great atmosphere, top notch food.

We had a great stay at Casa Agape. The rooms were spacious and clean. Location is not great but close to downtown area bars and restaurants within walking distance. It is a bit noisy because of a hostel/karaoke bar across the street and a lot of roosters in the neighborhood. Breakfast was great ( good variety and freshly made) and very convenient as we had a large group ( 7 people) including several teenagers. The only thing was missing is an espresso machine, but we do not find it to be a big problem as there were a lot of coffee shops around. The best part of the stay was the included passes to Casa Maria beach club. The beach club is situated inside the Jaguar Park with a gorgeous beach. It was only a 10 minute drive and we found it convenient to parking since they had valet. The restaurant at the beach club was the best food we had all stay, reasonably priced (cheap compared to other places) and great service. The beach club also has a pool and lots of options for chairs. Everyone had a great time!

We really enjoyed our stay at Casa Agape. Hotel is in central Tulum. Staff was very nice and efficient. Hearty (free) breakfast. Very god cocktails at the rooftop restaurant. They have happy hours for local beer and Margaritas. The waitress Bianca was super avcoomofating with our 5-year daughter. Beach access is through the Casa Maria Mexican Grill:/Hotel Diamantek Hotel. Super nice staff there and very good cocktails. We need to get there by taxi or bike. If you use taxi make sure to download the inDrive app. This should save you a bunch of bucks. The Diamentek can get you ride back to Casa Agape for 400 pesos, Need also to pay the entrance fee for the national park on which the beaches are. It was 120 pesos for each adult. It was free for our daughter. There is no entrance fee on Sundays if you go to the beach.

clean room and the excellent location

The staff was very accommodating before and during our entire stay. Breakfast was delicious and fresh daily. There was a staff member to open the gate at night, no matter what time (even at 4 am). The location was great- many clubs, food trucks, and pharmacies nearby. The beach club access was nice too (you have to pay to enter the national park but it is free to enter the beach club with free parking and 10% off the menu with your room card). I really appreciated how the front desk always had cold water and that the cleaning staff would refill the vases in our room with filtered water!

Our 2-day stay at this hotel was a mixed bag. On the plus side, the location was fantastic and the room was stunningly beautiful, with a massive and incredibly comfortable bed. However, the overpriced breakfast experience was a letdown. The coffee was subpar. We were disappointed to find out that the bread had run out, and it took the staff 45 minutes to replenish it. To make matters worse, our order for pancakes took over an hour to arrive, despite the restaurant being empty. The biggest issue, however, was the noise from a nearby rooster that started crowing around 4 am. Despite using earplugs, it was impossible to get a good night's sleep.

Everything was pretty good, the fan didn't initially work but the staff were helpful in coming in to fix it. However, the fix made it stuck on one speed setting but it wasn't too big of a deal. Cleaning was consistent and good, only odd thing was that they never replaced our towels even when we placed dirty ones on the floor as instructed.

Neighborhood around the property was a little rough but the hotel itself is fantastic. All the staff were beyond polite and accommodating, and the room itself is well designed and great to be in.

Hotel is in a residential area, dogs barking all night, roosters roosting at 7am. No TV.

This is by far the best hotel I've ever stayed in and it is perfect for any couple looking to explore Tulum and the surrounding area. Firstly, and most importantly, the staff and the room were both incredible. The room surpassed my expectations from the photos and the staff were incredibly helpful and friendly. The location was brilliant, it wasn't too far from the local shops and it was conveniently located close to some great restaurants. The pool was a perfect size for the number of guests, and being a boutique hotel with limited numbers of guests truly made the experience feel special. Tranquil and beautiful. I hope I get the opportunity to come here again!

This hotel was the best. The rooms are cozy and the bed was super soft. The staff is helpful and polite and the restaurant on the roof had great food. You can walk to shopping and some really good street food. Laundry place around the corner as well. Eco friendly too, whoch is a plus! I will stay here again 🙂

This was our first time in Tulum! The Hotel was very nice! Staff was very helpful and kind! Room was nice and breakfast was excellent! Only complaints was the Rooster that started to crow at 4:30 in the morning and had to ask to have room made up. But other than that it was in a great location for us, within walking distance to shopping and great restaurants! We would return here again!

Hotel is clean and customer service is good. The issue is the noise. There's a rooster close by that will crow at all hours of the morning. The hotel has an echo so you can hear your neighbors while laying in bed. Hotel is surrounded by other noises from the street which is expected. We didn't expect the rooster or hearing our neighbors talk while laying in bed. I recommend you stay in the hotel zone by the beach. It's actually quieter even with the clubs and hotels in that section.

This is a sweet place to stay. The rooms have a private balcony, or larger space on ground floor, with plants and privacy. My room had a king bed and also a large lounge space in front of the bed. The bed was very comfortable and I slept great. The swimming pool was enjoyable. The restaurant is no longer vegan only which was sad for me as a vegan. I still very much enjoyed my stay.

We really loved the room and the restaurant. It was located close to restaurants and shops.

It was quiet, beautiful, and small. It's one street off the main shopping area so it doesn't get too loud. However, there were a couple of roosters letting us know that it was 4:30am. The complimentary breakfast was delicious. The staff were friendly and helpful.

A very pretty hotel!

Great location, lots of restaurants, food carts and convenience store nearby. Alex at the front desk was always helpful. The breakfast was lovely. Spacious and stylish accommodation with A/C. We spent a day at the beach club which was on a gorgeous private beach and enjoyed a romantic ocean-side dinner at Casa Maria.