Overall Ratings & Reviews Axel Hotel San Sebastián - Adults Only

Good hotel and staff, amazing location and very comfortable stay.

Great hotel but incredible staff

New hotel with good facilities, it’s a bit far from the old town it’s easy a 20-25min so probably not so convenient if you like to stay in the center. The breakfast is ok nothing too fancy! The rooms are good, modern but not great value for money vs the location!

Staff were nice but not as proactive or helpful when had air conditioning issue that lead to living in sauna and having to call through night to turn it on. So uncomfortable stay. Hotel in general clean, simple and pleasant. A little walk away from main area and in more residential area so better if just want a home base for explore wider area.

Nice property close to all amenities.

Our stay at Axel hotel was a very good one. It was clean and very nice. It was in a calm area but very close to the city centre and to the old town. We really recommend this hotel.

Great staff at reception and breakfast room. The hotel was very clean and the rooms were different to the usual hotel room layout they had a quirky desi

Informal fresh approach. Room quite cramped, insufficient hanging space. Basin pop-up plug did not work

Great hotel and staff, will be back!

Excellent hotel. It’s an LBGTQ+ friendly chain but they welcome everyone. We loved our stay. The location is great, walkable to many bars & restaurants as well as the beach and old town. There’s a nice grocery store just down the street. Parking is 26 Euros a night. We would stay there again in a heart beat.

Short stay, but brilliant hotel, so wish it could have been longer. Great location, superb people and excellent facilities. Superb spa, wonderful breakfast and great rooms

Staff unhelpful/unfriendly

Great hotel, great facilities and very friendly and helpful staff.

Great hotel to stay! Pasti (the lady at the coffee section) is so kind and nice, we liked the hospitality a lot

We enjoyed our walk to Concha beach each day and felt the hotel is in a great position for us. The staff were very informative of places to visit. It was easy to get the bus from the airport and walk to the hotel

Reception staff very friendly and helpful. The room very clean and to a high standard. Breakfast amazing and staff very nice. A great hotel.

Excellent customer service

The room and the bed were ok. However, the shower changed temperature by itself, its door did not close, making the floor a bit wet and the toilet did not work properly. On top of that the staff was not very friendly, leaning to rude. We only stayed one night, and wouldn't stay again. Its a good option if you need something close to the train station other than that, nothing special.

Everything das good

This new Axel is beautiful. From my initial greeting by a very hospitable Racquel, to the gorgeous room. Everything is spotlessly clean, obviously it’s new but the bed was comfortable and a gorgeous shower. My only tiny negative is that the spa pool could have been warmer, but the hotel was superb value for money and a fifteen minute walk from The Conch and incredible food options of the Old Town. I would recommend it highly