As a seasoned traveller I keep an open mind from staying in hostels to self catering to 5* all inclusive. After staying in dreams previous I did not expect to be so disappointed.
We paid to upgrade to the premier club not sure what we paid for. Room was nice however, no snacks, no robes, no slippers, the mini fridge had 2 beers and a can of soda. I am not a snob but if it is advertised and I’m paying extra then I would expect these extras.
All inclusive drinks are very limited, the selection is poor, all drinks taste the same and even with premier club why would I have to pay for some drinks not to mention how long the line ups and waits are to get drinks.
The supper and breakfast buffet was the same everyday day, no variety. The additional street food options weren’t always available they were so short staffed.
The evening entertainment was extremely poor and amateur, the Motown night was great but otherwise it was mediocre at best.
The property was nice but very boring, bare minimum daily entertainment.
The communication from the front staff very poor, you are given your keys and not given any information regarding what is included or available, the one day it appeared it may storm, the pool was closed and didn’t reopen. No one could give any information as to what was happening and the only entertainment when pool was closed was prerecorded football.
Finally the last night I had food poisoning.
Extremely disappointed and in no way the Hyatt standard I have had before.