Overall Ratings & Reviews Benbrook Inn & Suites

I prepaid for this hotel for 4 nights, when I got there I was told that they could not accept the reservation. I asked for any kind of room substitution and was told they can't do it. Instead, I got to spend hours on the phone talking to robots and chatting with computers. Wasted half a day, and did not get my refund till days later, which left me with almost no money to get a new hotel.Not sure who carries all the blame. I just know it was a terrible experience.

It’s so hot! Found a cigarette bud and poorly ventilated! Save yourself a heatstroke and look elsewhere

Room was dirty, there was small pieces of trash all over the carpet. Carpet looked really dirty and the room had a weird smell. Restroom was dirty, especially the bathtub there was hairs everywhere, toilet looked like it was not clean at all. Fridge and microwave were really dirty there was pieces of food everywhere. The area was quiet and safe to stay for one night.

Na

I had high hopes because the office was clean and decorated. But then I was checking for bed bugs and the pad on my bed was stained bloody all over. Someone tried to paint and got paint everywhere whichever made it look more old and dirty.

Very old hotel. Sheets had a funky odor. Desk clerk made us stand out in the cold to Check in. Had to put up $20 cash deposit for “clean room”.

A good local hotel to get away from the daily normal life chaos.

Another good stay at Benbrook Inn & Suites, WiFi worked great, Ice Machine was also good, and the room was in good condition.

I was 20 minutes late leaving and the front desk attendant kept my 20.00 deposit. He was the same guy who checked me in a few hours earlier. I will never stay here again.

Awful, from checking to being kicked out in the morning and be threatened to have the police called and actually calling them because It was 11:15 and I was just walking out of the room. They attempted to charge my card an additional $25 for the late check out.

I booked this through Hotels.com with pet friendly option. When arrived they had no pet policy and charged me $50 cash for my dog. They also had a $20 cash deposit which wasn't mentioned on reservation as well. I called a week later because I checked out at 06:00 am and just left my hotel card /key on table. Was told that forfeited my deposit by not coming into office to check out and that this is their policy.

Won’t stay here again

It was a fine visit. It’s the type of place you would expect. My biggest complaint is that I could hear the person in the next room. I could stay here again.

Dead bugs in the room (glad they were dead). Air conditioner barely worked after being on for several hours. 2 towels, no wash cloths for a family of 4. Smelled smoky.

The first room I checked in the air conditioning didn't work but I was given another room which was okay. They could give more towels. Also they should offer breakfast.