Overall Ratings & Reviews The Residence Suite Hotel

The staff literally argued me and my husband down daily because they didn’t want to offer us breakfast which was included in the room fee, even after we showed them that every room offers free breakfast as advertised. It still was literally an unnecessary daily battle with the hotel manager. After having to call Expedia to get this resolved. Finally they stopped fighting with us after 3 days! This was incredibly disruptive and brought unnecessary stress to our stay after traveling over 14 hours from America. The hotel is beautiful! But management needs to exercise, better customer service, and more professionalism.

Things we liked: Staff members are very friendly and accommodating. We appreciated all staff members and supervisor (I think his name is Masresha). The place is also located in the heart of Addis which makes everything within close proximity. Things to improve: Smoking guests are very inconsiderate. Management should take this seriously as it made our stay very uncomfortable with cigarette smelling across the corridor and into our room (our room was on the 2nd floor). Breakfast is very limited with a very few selections. It could be a lot better with more options to choose from.

If eating what you want is priority then here you can cook for yourself. I spent more than a week in the two-bedroomed and life was good. If you want to stay as a group, family on just to feel like home then book it. The breakfast service is well run. Laundry is super. Liked the space but the main bed needs replacement soon. I will stay there again.

Convenient and practical. Value for money is delivered. Can always improve as the attitude to do so is corporately evident.

Friendly staff; nice breakfast, clean big size rooms and safety.

Staff was very nice and helpful at anytime.

The room size was very good and very comfortable. The breakfast had limited menu, but sufficient. Staff was very polite and helpful. Coffee served was very good

Everything was great Masre and his staff made sure we were always looked after, quite street with close walk to most of your shopping and dining needs. Huge room with tons of space. Thank you for a great stay.

Very helpful and friendly staff. Making us feel very welcome

It had a few cleanliness issues, staff were kind

OK

I liked everything! The hotel is teamed with excellent people who really know deep in their hearts what a customer service is all about! I mean all of them, starting from the top management all the way down to the roomservice crew!!!

Good service

very friendly and helpfull staaf

The hotel is situated in an nice area and has a helpfull staff.

To many structural issues, as others have commented, terribly bad plumbing/ bath arrangements. Breakfast not a good experience.

Large 1 BR with a balcony. The shower needs updating. It drains slowly and it leaves a big puddle on the floor. Breakfast is alright.

We stayed in this hotel for 10 days. The room was spacious and clean. The service was also excellent. I would recommend this hotel for a stay in Addis Ababa

Addis Ababa was surprisingly better then I thought as it was my first time in Ethiopia. The hotel was down a side street and the adjacent road a dirt track. The hotel itself was nice with large rooms and the staff which is the most important were so helpful.

The hotel should not be rated as 4 star, but 3 star. It was quite expensive but not worth the value. The location is not good. There was no plaque where the fridge and kettle were. Despite ADD know for its good coffee, there was not coffee at all in the room . The two first nights we had mosquitos in the room :( The staff were friendly and tried to help, but they did not know much about ADD. Breakfast was ok, but they did not have some of the things listed.