Overall Ratings & Reviews The Mansion on Royal

The property is in a truly old home, but they have done a great job to update it and make it comfortable. It has the feel of a hostel, but definitely higher quality than your average hostel. It's a great option for a place to lay your head that is clean and convenient. The porch is amazing is well. Everything works, showers were warm, and everything was clean.

I loved the historic house. The pictures advertised were not of the room I got. A huge cockroach was dying on the floor when I first got in the room (maintenance removed it) . I think If you do allow kids on the property it should be a 1st floor thing. All day and night there was constant front door slams and loud walking or stomping in the room above me. When I arrived I received a text with a list of rules that said to report any issues which I did but received no response. The silverware in the kitchen drawers were dirty even though I did see the cleaning staff on Friday morning.

Beautiful property and great, welcoming staff. Property is in a great location. Older property is not well noise insulated. There was some sleep interruptions the first two nights from noisy upstairs neighbors. I would probably give highest rating if staying on second floor.

Hot water wasn't working correctly in our room

The pictures on their site do not exist in reality at this B&B if I could attach pictures that we took of how rundown it is, I would. there is no continental breakfast, no maid service. If you need towels or coffee, you go to the cabinet In the hallway and get it yourself. There is no one to check you in. They say they’re going to send an email with the codes, but they don’t until the last minute We asked three times. One review said they charged a $75 cleaning fee. they have changed that to a property fee of $75 on top of your nightly rate.

Great property and quiet! Just wish there was a stopper for the bathtub!

The house and the property is beautiful. The neighborhood is charming and the neighbors are friendly. Close to lovely and delicious restaurants for breakfast and dinner. We loved being there. We will definitely be back

Perfect room for a short quick getaway.

Convenient location, great communication with hosts and staff. Everything was lovely

House was beautiful. Room looked nice. Very short walk to Bourbon, Frenchman, Jackson Square, as well as really cute shops and cafes, without being in the busy, crowded, and loud areas. There is no 24 hour service, nor do they really have a front desk of any kind. They were unable to send the code in advance, like they said that they would. We flew across country all day and had to contact hotels.com, as well as call the manager multiple times before we were able to reapond and give us the code. There was no service during the stay and no known place to return dirty towels or garbage. The listing said two twins, but it appeared that it was two twins pushed together to make a larger bed. Water in shower was hard to regulate and was often too hot. We had extended our stay a day and set up a separate reservation for a different room. Talked with management about making sure that we would recieve the code for the room and they said that we would send it at 11am the morning of. We did not hear from them until we texted after 4pm. We were told that there would be luggage storage. It was a small space under the stairs but it was so full of boxes and other items, that there really wasn't space to put bags. Second room was bigger (except for bed) and nicer, with updated bathroom and shower. There was no hot water in the shower and maybe 2 minutes of tepid water. I wouldn't recomend this place, but it mught work for people who the above doesn't bother them.

Loved the room. Easy check in. Shower was very pretty but needed better shower head.

Not at all what we were let to believe. Rented to riff raff that was ultra noisy.

Convenient check-in process, not too far from downtown. It's an older property, so there are some structural issues, like the heat not working properly, and some draft issues. But overall, a pleasant stay. I do wish they'd provide an iron

No breakfast what a scam

I have stayed at many hotels in New Orleans, and the neighborhood around this one is quite nice. However, when the bathroom tiles in the hotel or broken, there is no hot water, and the TV does not work, that usually says that they need to Work on the property. Especially for the amount that they’re charging at this time.

The window ac unit was leaking water down the wall of the room and mold was growing on the wall. Chairs were put in front of it, so someone must be aware of the issue.

Place is pretty but problems of an old home. Floors slant, door doesn’t close properly. Parking is hard to find on the crowded street, had to walk a block with our luggage. Only one light in room, the overhead chandelier, not bedside lamp, no clock. Backyard access is confusing, could not find the hot tub. No information left in the room for accessing amenities, I guess you were supposed to figure it out for yourself. Did not feel comfortable walking around neighborhood at night.

location but the room are weird old 60's

Great service. Thanks to Liz for taking great care of us. Responsive and friendly!

This property advertised on the Expedia that they have parking and breakfast included- but there is no parking and no breakfast. They should clearly mention that street parking is available. I was worried that my car might be towed from the street. There is no Front Desk. There is no staff. After three call I got a code with the text message to enter the room. There was no cup to drink coffee.