Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time.

The property had beautiful settings; the pool was nice and the dining are was very charming.

Wonderful property, great location, very peaceful in the heart of the city.

K

I always enjoy my stay at Heaven - friendly staff, an on-site restaurant, and comfortable bedding. This is my go-to place whenever I arrive to Kigali, the perfect way to get some rest after a long flight! Will continue staying here every time I return.

Great stay - lovely service and beautiful grounds. Really enjoyed the food at the hotel.

Staff was super helpful and responsive. Room was clean and spacious and had everything needed - ample towels and toiletries, nice hot water, tea and coffee station, filtered water, mosquito net and comfy bed. Turn down service left tasty cookies for bedtime snack. Breakfast at the restaurant was made to order and had plentiful offerings. In a very nice walkable location.

Was looking forward to staying here after reading great things about it. Very underwhelmed with the experience. The room was small and dated and needed general maintenance. We had made two separate bookings because we extended our stay before we had even arrived. We were not able to just stay in the room, we had to check out at 11 and move to another room at check in time. The WiFi was very spotty. The pool area was very small.

The food at the restaurant was amazing! We had a wonderful stay.

Close to the city centre. Hotel breakfast was great.

The staff is amazing. The food is great. Super accessible to downtown Kigali.

The staff, the restaurants and food, the proximity to city. The rooms are decorated traditional Rwandan which is lovely.

Gym facilities and clean rooms

Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.

Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included.

Room has everything you need. It is kept very clean. Nice pool. Restaurants close by, nice food good staff service but expensive. Small improvements. New hairdryer needed, cut out every minute of use, noisy fridge in room. The previous person turned it off so it was full of water. The bed was quite hard, but ok. We upgraded from a budget room, not much better.

Friendly staff, clean, beautiful, delicious breakfast included.

This place came highly recommended and it seemed promising as a charming boutique hotel with great hospitality. However a lot left to be desired. First our room had leaks in the toilet and the shower drain was backed up causing our whole bathroom to flood into our room. Calling for service was difficult they came multiple times and repair guy walked into the bath with his rubber shoes and made our shower muddy. Then it took a while before other staff came to clean and mop the floor. Breakfast spread looked fantastic and so many food options but everything tasted bland and was a huge letdown. Staff were friendly but overall it felt impersonable, unprofessional, and lacking.

Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.

Excellent breakfast, clean facilities, and easy check in.