Overall Ratings & Reviews Amaka Calma Tulum

Location convenience to find everything

The staff and this hotel are truly wonderful. Canadlero is especially very helpful. We enjoyed our stay very much and have stayed here twice for over 2 weeks each time. Don't listen to the review's that are bad as they are just complainers and probably complain everywhere they stay. All the staff are trying there very best to make your stay as great as possible. Beautiful place and highly recommend. For the price and what you get it is very reasonable.

Nice hotel with free parking and free beach club access to their sister hotel. Pool could be cleaner. Breakfast nice but limited choice.

Recomendado

Amazing room and hotel! The staff was very friendly and the breakfast options were good. A bit far from Tulum center but would recommend!

All good

The staff of the place is ok. But the rest is not

Quaint and charming property. Walking and biking distance to shops and restaurants and beach. Rooms were clean and comfortable and balcony was a great way to relax.

Good quiet area with lots of dining and shopping outings in walking distance. Staff was very friendly and helpful.

The property was good, however, in terms of customer service and helping you with reservation changes zero stars. They had no empathy for our circumstances or willing to refund us for the nights we couldn’t use due to flight delays and notice well in advance.

Loved the location of this hotel. Restaurants were 1 block away and easy access to pharmacies and small market. We felt very safe.

Really relaxing hidden gem, half an hour away from the touristy spots!

Our stay here for 2 weeks was truly wonderful. The staff are very friendly and are helpful at all times. The free breakfast was also very lovely. We would definitely stay here again when coming back to Mexico. They also have bikes you can use and a scooter you can rent. Also if you want to rent a quad just ask the front desk and they will assist you. Great location. 10 minute scooter ride to the public beach. They are affiliated with Ikal Hotel which is in the Jauger park. It has a really beautiful beach for swimming. You have to pay to enter the park. Just bring your hotel key and you can enter ( that is your reservation they will ask for it at the start of the park ) the cost to enter is kinda high but worth going to check out.

The room was clean although the property could use some attention. In our three day stay we never saw one person in the pool. The breakfast was simple (eggs or waffles), powdered milk for the coffee & the just was Tang.

This place was terrible. From the staff being rude and unresponsive, To the place being not like it is advertised. The pictures definitely look better thn in real life. The private pools are unsable and full of spiders. There is a moldy smell in the rooms. You can hear everything your neighbors are doing. The staff was barely present if you needed help with something and also rude.

Nous avons apprécié notre séjour à Amaka malgré un voisin bruyant… Il est assez proche du centre à pied et bien desservi par les taxis.

Nous avons séjourné 4 nuits dans cette hôtel « 3 étoiles ». Nous avons vraiment été déçu sur le petit dej inexistant et pas bon du tout. Seulement 2h pour prendre le petit déjeuner et si vous arrivez à 9h50 on vous dit que ça ferme. Nous avons demandé une bouteille d’eau ils ont jamais voulu nous la donner même si on voulait l’acheter c’était impossible. Le seul personnel sympa est celui du ménage sinon les autres parle à peine anglais et sont pas agréable du tout ni arrangeant. A fuir, ce n’est pas un 3 étoiles mais un 2 pour la France

The area felt very safe and walkable, lots of restaurants and cafes nearby. The hotel was very chic, calm and we had a great time here. The plug in the bathroom didn’t work which was quite annoying as we couldn’t get ready in front of the mirror. Otherwise, great hotel! If you want to spend a lot of time in the hotel zone or at the beaches, maybe stay closer to the beach because we spent a crazy amount on taxi fees. Anyway, lovely hotel, safe area, and beautiful balcony!

The fact that it’s non refundable should have been a !!warning !! of how terrible of a hotel this is . I was booked for two weeks but I found it unbearable that I left a week early even though they wouldn’t refund my payment back . Housekeeping was terrible , dinghy linens , towels had holes and pillows and curtain had mildew and smelled dirty it is one of the worst experiences I’ve had. !I’m amazed anyone can say anything positive Receptionists couldn’t do anything else but apologize . It makes wonder how so many positive reviews showed up on expedias site for this place.

Very pretty