When we checked in we were almost made to feel like criminals, with the "manager" telling us we had not paid(although I showed him my bank account from December 2024!)...we waited an hour whilst I was on chat with Expedia...disgusted by how we were treated and made to feel...no apology either, even if an empty apology...would not recommend it to my dog!! Would give minus points if I could...

Lean. All meals made to order. Air conditioned room. Free transportation within reason. Everyone welcoming

Humphrey was amazing, couldn't be more helpful

Owner went the extra miles to make sure everyone was happy at the place. Highly recommended

The Giraffe Lodge Arusha is excellent value for money and the staff are incredibly friendly. We spent the night here before an early morning flight to Zanzibar (only 10 minutes to the airport which is one of its big plus points). We had dinner and watched Tanzania play a football match with a bar full of locals which was a great experience. The food is really good (dinner and breakfast), the room was clean and the staff could not do enough for us It is a real local’s area which we love away from some of the big chains. We would not hesitate to stay again

This was a great find. Friendly staff and very accommodating. Awesome manager, he went to the store to find medicine for our son. Beds were comfortable, showers were hot and the food was delicious. We are so thankful we stayed here.

We stayed two nights, before and after our safari. Staff were fantastic! Everyone was friendly and helpful, nothing was too much to arrange. We ate well and had two fun nights in the hotel bar. There was no need to venture out of the hotel premises.

Great food! Good service! Not the location. I would recommend if you don’t mind the location. You could spend less a quarter dollar to reach to city center.

Sraff and owner are amazing, bed sheets were super clean, breakfast was good.

Staff and tjw owner ofbthe property are super nice breakfast excelent environment.

One night just before our safari was perfect

We arrived from Kenya by road and were so wonderfully received with refreshing hot towels and juice. The rooms are very clean and there is hot water and wifi. The staff are wonderful and Yassin is also a great cook. The hotel is tucked away on a side street and it is lined with flower trees, banana trees, etc. We enjoyed our stay so much we stayed again on our way back from safari. Comfortable, and well worth the reasonable price. It is a little outside of the city center but for that it is peaceful.

It was great to stay especially of the staff. Yasin and Happy are the assist to the property. Although the hotel is bit far from the town but free shuttle covers that part. Good budget place to stay. If you are coming from Kenya by road, just give a call to property to pick you up before you entry to the town....

Our family spent a night before and after the Safari in this lodge. It was ok for the price. We were able to sleep well. Friendly staff.

I stayed at the Arusha Giraffe lodge before and after a Northern Tanzania safari that I had booked. Upon arriving, the staff greeted me warmly with a warm, moist towel (I realized it was to allow me to wipe the dust off of my hands and face--not necessary from the ride to the airport but warmly welcomed following the safari!) and a glass of refreshing pineapple juice. The room exceeded expectations given the price I paid, complete with an ensuite bathroom, television, mini fridge, large comfortable leather chair, and large bed with mosquito netting. Air conditioning was provided as well. Showers were hot, though you did need to call the front desk for them to turn on the water pump--hardly a hassle though. The WiFi was also very accessible. I availed myself of the wet bar which was well stocked with local Tanzanian beers at a very reasonable price compared to the beers that I was charged on safari. The restaurant offered both a la carte and prix fixe three-course menu options. I went with the prix fixe menu both nights and was delighted with a delicious meal both times for only 20,000 TSH (~$9 USD). Breakfast both nights was standard and consisted of fresh fruit, delicious pancakes, toast, and sausages. My only criticisms were that the local area didn't appear that walkable and there was a considerable amount of noise from the local church and school.

The staffs is super nice and they are friendly to fulfill all your request.

The staff is extremely friendly and go above and beyond to make sure you feel safe and welcome. The food was delicious and the cook even took us around Arusha to the local markets. We would definitely come back!

I had the pleasure of staying at the Arusha Giraffe Lodge two nights this past month. Overall, it was a great experience, and the proprietor was over-the-top helpful and friendly. They were incredibly helpful with transfers to/from the airport, and the staff was very attentive to my needs - food on-site was of high quality, and the operator was more than happy to provide transport in the local area. While not incredibly fancy, the rooms are basic and functional - the beds were some of the more comfortable ones I slept on over a three-week trip to Tanzania.

Very good service. All employees are caring, they have a car they do not hesitate to use to get us where we need to go. Good food. The hotel is located outside the city center in a neighborhood that I would describe as authentic, pleasant, a very nice experience.

We stayed here for a night before going on a safari and it was perfect for what we needed. It was cheap, so we weren’t expecting top end, but the room was spacious and comfortable, the dinner was tasty and the staff were really friendly. Overall a good stay.