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Traveler Reviews Apartemen Gunawangsa Merr by Rava Home
Number of reviews per page
20
20
40
40
Customer reviews
SH
Sri H.
6.0
/10
Reviewed 235 week(s) ago
Canceled unilaterally that the room was full, told to refund but in the statement that it could not be refunded, wait 1 time 24 hours, until now there has been no answer, hopefully there will be good news so that it does not disappoint consumers.
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1 people find it helpful
Scylla
8.5
/10
Reviewed 270 week(s) ago
overall room is clean, comfortable and recommended.
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KN
KHOIRUN N.
Business
6.1
/10
Reviewed 276 week(s) ago
The place is dirty and the amenities zonk hot water to die, towels are not suitable for use. I ordered 2 nights and only 1 day.
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3 people find it helpful
Accommodation's Reply
10 Mar 2020
Thank you for your visit. apologize if there are deficiencies in our apartment. But if the hot water facility in our room is always there for water heiter use, there is a switch if you turn it on it should be asked via wa / tel how to turn it on. we don't provide towels because we show that our apartment has no amenities so there are no towels and soap in accordance with the traveloka policy. for cleaning we always clean every guest checkout and standard cleanliness of the apartment in accordance with our cleanliness standard because private property is not worthy of the hotel
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Ari Nugroho Hadi
5.1
/10
Reviewed 276 week(s) ago
Poor service, disappointing, not recommended, with the same price, it's better to look for a more professional hotel or guest house.
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Accommodation's Reply
10 Mar 2020
thank you for your visit and apologize if there are deficiencies in our apartment and services. but if our service has served according to the standard of the apartment because the apartment is private property not like a hotel that has 24-hour service. but we always serve all our guests including water facilities, a kitchen, and well-equipped cooking utensils. if you ask to be serviced 24 hours in the future do not apartment because the apartment is different from the hotel
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PA
Puji A.
5.1
/10
Reviewed 281 week(s) ago
The room was dirty, the bathroom was also not clean, the sheets did not change.
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Accommodation's Reply
26 Jan 2020
Sorry, if the room is dirty and not clean, you can complain directly in the beginning because when the room is dirty, my employee can immediately re-clean it right away. And for every guest bed linen we always change new sheets from loundry. If the bed linen feels dirty it must also complain at the beginning and ask to replace at the beginning not after it because every guest who wants to enter the room always thinks it's clean and we always change the bed sheet.
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toni
6.0
/10
Reviewed 282 week(s) ago
It's not worth with the price charged, they could not provide what i’ve requested. broken wastafel, high charge parking etc.
6 people find it helpful
ES
Edy S. W.
Romantic
8.5
/10
Reviewed 283 week(s) ago
merr gunawangsa type studio is enough for a break with existing facilities.
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Accommodation's Reply
02 Feb 2020
Thank you for your visit and thank you and we are waiting for your return