The Imperial Hotel

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Overall Ratings & Reviews The Imperial Hotel

Traveloka (672)
Other sources (989)
8.1
Very Good
From 672 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.7

Meal

7.5

Location

9.0

Service and Facilites

7.9

People often mention about The Imperial Hotel
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Distance to City Center (9)
Bathroom (9)
Bedroom (8)
Soundproof (7)
Accessibility (6)
Ambiance (6)
Staff Friendliness (5)
Family Friendly (4)
Check-in/out Time (4)
Hotel Area (4)
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Traveler Reviews The Imperial Hotel

Number of reviews per page
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40
Customer reviews
C***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's quite good, even though the hotel is old, it's still okay, especially the strategic location, right near Harbour Bay Beach, so it's close to the streets and the view 🤗
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Very recommended hotel. Perfect location and CBD area. MasyaAllah dan alhamdulillah kita dapat hotel yang lokasinya benar-benar perfect ke mana-mana dan dekat dengan train station, busway every second minute will passed in front of you, juga restoran di mana-mana. Perfect place to stay with your family and affordable price. All surrounding hotel convenient, 2 minutes walk to the I square, many supermarkets, shops, and restaurants. The most important we found halal restaurant next door, level 1. I stay 7th days during Ragasa Typhoon and really safe hotel. Friendly staff too. Next time if we come back to Hongkong, we know where we have to go😇😘 Thanks for look after us.
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 12 week(s) ago
Bad Receptionist, I already told to clean up my room but until I come back, my room still didn't clean up.
3 people find it helpful
R***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 15 week(s) ago
The room has never been clean by the hotel during my 7 days' stay. When I asked for cleaning, the front desk clearly said that there were no cleaning and changing sheet service. we only get towels changing once. The sheet not changed, the soap and tissue never been refilled. And there were cocroachs in the room. The worst hotel I've ever stay😵
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2 people find it helpful
D***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 16 week(s) ago
The cleaner never come to clean the room when the room cleaning tag is hung on the door, must go down and inform the cleaner to come for the task. Never get such experience before in my stay elsewhere.
2 people find it helpful
Jefri
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The hotel staff is friendly and helpful in the check in and check out process.
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L***t
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 22 week(s) ago
No cleaning the next day The bed is not clean The room is old There are insects, gnats in the bedroom The air conditioner is not cool The room smells musty The pillow smells musty
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1 people find it helpful
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 35 week(s) ago
Booked this place due to our last minute travel decision. The hotel looks and smells very run down. Room floor is dusty and moldy with small roaches roaming around. The furniture looks really old and not maintained. No water bottle, no basic toiletries. The only saving grace is their location. With the hefty price I paid (sgd 555 for 3 nights), I would rather just pay a bit more for other hotels in TST. Trust me, anywhere but this hotel.
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4 people find it helpful
Yuli S. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Comfortable, strategic, spacious, nice room, close to everywhere
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1 people find it helpful
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 40 week(s) ago
We stayed for 7 nights, the room was only cleaned and the sheets were changed twice, even though we reported to the receptionist every day to have it cleaned, as per the information we received, but we were only given replacement towels, mats and tissues, and the trash was taken away.
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4 people find it helpful
N***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Good room & hotel, strategic location! Don't know why people said it was a bad hotel. We stayed for 4 nights and all good! Clean room and no problems at all.
2 people find it helpful
L***t
icon-origin-TRAVELOKA
6.4
/10
Reviewed 43 week(s) ago
The noise enters the market room when I can't sleep. The TV can't be turned on. The room is old and smells musty.
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2 people find it helpful
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 49 week(s) ago
A very basic hotel stay. We stayed in rooms that felt like makeshift with thin walls and little to basic amenities. While the location of the hotel is ideal, the ambiance of the space made it uncomfortable to stay in especially if you are solo travelling. The walls and ventilation looked old and dusty and I was worried of the condition of the aircon - that there might be mold from lack of cleaning. Just be aware.
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5 people find it helpful
p***i
icon-Business
Business
icon-origin-TRAVELOKA
5.6
/10
Reviewed 55 week(s) ago
The room was very dirty, damp, and had no amenities. There was hardly any light in the bathroom. Apart from the location, there was nothing good.
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1 people find it helpful
Yulin M. M.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 67 week(s) ago
For us this good hotel, but only cleaning room must be better again 👌.
2 people find it helpful
N***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 73 week(s) ago
Good ✅ Location, walk near exit N5, shops nearby, 7/11, return to the room late at 10:30 p.m., not scary, lively, very good staff. That should be improved ❌ Not worth the price, it's worse than this. But forgot to take a picture - the air conditioner is not cool, there is only a strong wind, already 10 degrees - the dusty room is very old - there is no hair dryer, slipper, refrigerator - there is only liquid soap. -Hong Kong has stopped giving away brushes, toothpaste, combs, and shower caps.
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2 people find it helpful
Nattakorn C.
icon-Medical
Medical
icon-origin-TRAVELOKA
5.0
/10
Reviewed 76 week(s) ago
It's so dirty. Very dirty. The hotel is like sleeping in a slum and the hotel is very old.
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+3
3 people find it helpful
Nattakorn C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 76 week(s) ago
The room is extremely dirty, it hasn't been cleaned for years, the whole room is dusty, the bathroom is dirty, hair is all over the bathroom, it's like sleeping in a slum, the advertising picture is just a decoration, not a real picture, the real room is extremely dirty, we asked the maid to come clean but she refused, there is no vacuum cleaner, the staff speaks very badly, anyone who wants to stay here should think carefully, I don't mean to slander the hotel, look at the pictures that are posted, it's really dirty.
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+2
1 people find it helpful
PARICHAT KOWMANEE
icon-origin-TRAVELOKA
5.5
/10
Reviewed 79 week(s) ago
ห้องเหม็นอับ ไม่สะอาด อับตั้งแต่ตัวลิฟท์
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RUNGROJ PAKSUK
icon-origin-TRAVELOKA
5.4
/10
Reviewed 80 week(s) ago
ห้องเก่า มีแต่เชื้อรา ตามผนังและช่องแอร์ เหม็นอับมาก
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