Thank you for sharing your feedback regarding your stay. The stains on the bathroom floor are not dust, but rather residue from the waterproofing coating used in construction to prevent water leaks and ensure the long-term safety of the bathroom. This is the first time we have received feedback about pet hair in a room. Cleanliness has always been our top priority, and every room is thoroughly cleaned before each guest's arrival. However, we value your feedback and will review our overall cleaning procedures, strengthen staff training, and implement more thorough and standardized cleaning processes. We appreciate your understanding and will do our best to provide a better experience during your next stay.

Thank you for writing your review. Our hotel has a non-smoking policy. Although there are smoking areas available on the balcony and lobby, other guests may have smoked in their rooms before, which may be inconvenient for you. We apologize for the inconvenience. We just started selling rooms through Traveloka, so there aren't many reviews yet. Thank you for your understanding and cooperation, so we can provide more positive reviews. Your efforts will help our hotel business grow. Happy Eid!