Overall Ratings & Reviews Sarem International Hotel

Shower poor

The front desk employees and the manager are the worst i ever seen. The rooms are bad and no hot water in the room to shower. Food is bad. They advertise that they have a shuttle but they don't send any one to pick you up from the airport. I had to pay money and take a taxi to the hotel where i stayed only 1 day. Wat a disgusting place and managers. I don't know how this hotel got 4 star!

Staff were incredibly helpful and attentive. It was a convenient place to stay for work with a good restaurant and cafe in the hotel and plenty of places to eat nearby.

hotel was nice.

Couple issues with the wifi and cable but for the price you expect some flaws. They made passwords required for wifi which made a huge difference in overall speed throughout the property. Still pleased with overall stay.

room safe was locked and could not be used. reported it but no one came to fix it.

The hotel is clean, the staff are helpful, some even going above and beyond. The food is decent in price, taste, and wait time and the wifi is great when too many other people are not on it. The laundry service is good and you can efficiently change money. There are many staff who do not speak english fully, so sometimes things get lost in confusion. It was initially difficult to get in touch with the hotel to coordinate the airport shuttle, until I was at the airport and a local tried several numbers for me. There was an issue with their key card system so I did not have a personal key my entire stay and had to be let into my room. Since my second room was nice, and quieter than my first without a key, I was not interested in moving to a third room with a manual key. The location was close to what I needed to do, so overall I was pleased enough with my stay.

I paid for a suite and I was given a regular room with broken locks. I came back and asked for a suite, they gave me very reluctantly. Even the suite room has a lot of broken things---mold, broken curtains and so forth. The internet was horrible!

Other reviewers have commented no shuttle was waiting for them upon arrival - I emailed and confirmed my airport shuttle several times, and it was indeed there when I arrived. I just didn’t know WHERE it was, and had to make several calls to find out. The poor driver was waiting for me for some time way outside the terminal. That being said, communication with the hotel via email was slow, if and when they actually responded to me. Staff were pleasant but speak only basic English. Currency exchange at the front desk is a bit below market rate. Rooms were clean and spacious (I had a twin) with a good view. Huge bathrooms and a fantastic shower/bath - hot with great pressure and lots of space. Free bottles of water left in the room every day. Restaurant food was mediocre and average prices for this kind of hotel - the breakfast was the exception (it was very good). Restaurant staff are super lovely, but don’t be afraid to check out some of the great little local restaurants just up the street to the left (25 birr injera meals). Cheap water is also sold at several shops nearby.

The staff here are top notch! The cleaning staff really made our room sparkling every time. The laundry service did a great job, and was fast. We ate the buffet many times and really enjoyed it. We would definitely stay here again. Only criticism is that the internet was slow. Other than that, really a great stay!

Very few negatives. Wi-fi had a tendency to conk out every once in a while. A bit far from the main city area. City noise was audible through window. Other than that, very good value. Make sure to have front desk arrange a van if you need a ride to airport.

The hotel was located in the middle of the city. you had local transportation at your door step. "It was all good".

Excellent

This was a good location choice for us since it was by the orphanage. Room was clean and comfortable. The restaurant had great food! Hotel staff were helpful.

The staff at the Seram is very friendly and helpful. The gym music is a little too loud, we could hear it three floors up.

The staff was very helpful. It is a ways from the airport, but only about 20 minutes. They have a shuttle.

We had a great stay in Sarem. The staff were very friendly and always went out of their way to help. The facilities were great- good gym, nice rooms, the food at the bar and restaurant was fantastic. The area where the hotel is located was really great- away from most of the tourist traffic so it was nice to walk around the streets and experience authentic local culture. Felt very safe. I would stay here again and recommend it to anyone.

The staff is great

Excelletn quality hotel by African standards, with a good restaurant and bar. Service can be slow and confused, but this is Africa so nothing unusual there. Location is a bit of out the way but cabs to the centre are easy to find.

Staff were always friendly and helpful. No problems with billing meals or currency exchange, and breakfast and dinner menus had enough variety to satisfy three fussy Western kids. While hotel front access was good including wheelchair ramp, surrounding street footpaths terribly broken up and would not be usable by folks with mobility constraints.