Overall Ratings & Reviews Tuna Homestay & Experience

They locked the door and refused check-in at night. My flight was delayed and I arrived at the hotel at 3 AM. I had to walk the whole night for another hotel. They should make it clear that they don't accept late check-in. It was a nightmare for me. They were also rude, hung up the phone and were angry with me because I made a call at 3 AM.

I didn't stay 2 hours because it wasn't at all what was said in the ad! The hotel is on a very noisy street! (lots of motorbikes passing by) The photos show a great place but... the shutters in the living room are never open because the neighbouring houses are ugly (according to the owners) so the common room is in complete darkness. When it's cold....: if you're cold, you have to pay for the extra blanket to keep warm at night! I had booked 2 days and left after 1h30, even if not refunded! And the manager is really not friendly or condescending. ---- I left after spending 1h1/2 in the place: it is located on a very noisy street, the leaving room is not so clean and most important: in the darkness cause shutters are always closed! if you are cold during the day or night cause it's winter or whatever: you have to pay for an extra blanket!

They are very supportive and friendly. The environment is nice, from Tuna homestay I can easily found everything I need. Recommend for the next time!

clean room, comfortable! I will come next time I come to Tay Ho

I don't understand why I booked the transfer in advance, but when I got there, the manager still wanted me to transfer more deposit because he said the app had an error and couldn't receive the money. When it was resolved, I would get it back, but I haven't seen it yet. What a dishonest business.

A great experience at Tuna. The room quality is quite good, quiet and clean. Tuna is an ancient villa with a nostalgic feeling of Hanoi. The host is supportive. The surrounding facilities are complete, just a few steps to the windy West Lake.

Friendly staff, clean and fragrant room, very pretty Corgi.

I love to stay this place it likes a my home. Easily to access to Old Quarter (Downtown). Cleanliness and comfortable prices are good choice to live here. Many roommate are polite, save, and secure. I will come back again.

Gak sesuai ekspektasi dan gambar.

a very good place and suitable for traveling to Hanoi near West Lake so it's convenient to go everywhere. The owner here is very enthusiastic and cheerful. I forgot my things here but the owner was still very enthusiastic to support me, so if you have the chance, try it here. It's great ❤

Very comfortable. Plus points: - 2nd floor toilet is clean, super hot water, strong, good shower. - bed has locker next to it, safe. - room has air conditioner and fan - airy - friendly, polite host, motorbike rental service, flexible hours. - around there are many restaurants and services. Minus points: - 3rd floor toilet is a bit small and narrow. - shared kitchen area should have rules for guests to clean up after using.

Clean room, friendly homestay Near West Lake, easy to walk and eat

I only stayed for 1 night but I was quite satisfied. Those who go alone for a short time tomorrow want to save money, I think it will be very reasonable to book there.

Lovely place, big, neat and tidy. Great location, near the beautiful lake with good food around. Friendly staff I'll definitely come back!