Overall Ratings & Reviews Urban Living Residences

I've stayed here many times. It's great.

The one I booked from app was pretty good. However, another room that I stayed for the rest of the weekend is disappointing. Tips: ask for sector C. That sector has better facilities. Gym's dirty and dusty. Front office guy with ear piercing is not so polite.

The staff is 24 hours. Clean. Good.

Good location. Near University Malaya. Staff standby.

The room is dirty and cockroach 🪳🪳

No refridgerator. Minimal option for breakfast. No toiletries not even soap.

Tak ada cakap ada panalty 200 kalau merokok dan tak cakap boleh merokok dalam bilik atau tandas. Masa nak ceck out baru kata ada kena panalty 200.

Small, cramped, hot, dirty room.

Really enjoy stayed here! Will coming back as soon as possible! 🦋❤.

Good location for people who visit UMSC hospital. It is a less than 5 minutes walking distance.

Wifi couldn't be used, hairdryer spoiled even after requesting for a change, but good for a night stay and not long days.

Good and cleaner only at night time more noisy outside can hear people talking.

Lobby was nice, staff are friendly. Rooms cleanliness is ok, worth the stay

Easy check in process. Beautiful comfortable room. But please don't get scammed by the guard at the valet parking. They only wanted money. When I wanted to park there, they asked for RM20 although I check in after 12 midnight. When I didn't wanna pay him, he said I cannot park at the valet parking because there will be an event. This is the second time staying here and having the same problem with the valet security. Please include the parking fees together with the room to avoid this problem again.

2nd consecutive week I stayed for business trip, again there were no towels available and had to request for it to be sent and that as well took too long. Towels are basic things and shouldn't be requested when needed. Check in so long queue as the machines not working, queued all the way to only have the concierge staff turn me away back to the machines which he claimed already functioning, and yes it was but after one of the staff topped up the room keycards into the machine. Very slack in doing their job this group of hired staff.

Overall the room and surroundings were very clean. Could give more soap and shampoo bottles. BUT the parking was very expensive. I had to pay RM20 for 2D1N. They said I can park outside, but the parking for 1 day was also RM6 at the rocky parking. Should have designated carpark for customers/waiver for the residence.

Just nice to having a night stay. Overall okay with the price offered. Room bit small than what I expect. The .environment is the best here for photography

2 main safety issues along my stay-1) Hotel staffs did not follow sop and expose customers under the risk of covid infection. 2) hotel staffs (male) used access card and suddenly cm into my room (female room) at 12mn without permission while I was sleeping. After complaining to reception, staff and manager did not take seriously about the complaint. I have to keep following up the issue and insisting for proper investigation and explanation for the incident. After I raised my voice then only the hotel staffs apologized for the incident with the explanation staffs cm into the room for sanitization purpose at 12midnight which I thought was unacceptable lame excuse. Who the hell in the world will sanitize hotel room which was occupied at 12mn? This will disturb customers and more importantly is safety issue for female customers. Lastly, bad service from hotel side. Supposedly check in time is 2pm. I reached hotel at about 4pm but my room was not ready yet and I was forced to wait for 30minutes for check in. Strongly not recommended to stay in this hotel due to the safety issue I mentioned above.