Dear Mr./Ms. A*n, Thank you for taking the time to share your review and feedback regarding your stay at favehotel Karawang. First, we appreciate your loyalty in choosing favehotel Karawang every time you visit Karawang. Therefore, we sincerely apologize that your experience this time did not meet your expectations. We apologize for the inconvenience related to your request for an upper floor room with a street view, which we were unable to provide despite informing you beforehand that it was possible. We understand your disappointment, especially after you confirmed your reservation during the check-in process. We will use this feedback as evaluation data for the front desk team to improve the efficiency and consistency of communication regarding room availability and handling special requests. We apologize for the delay in preparing your room, which resulted in you being able to check in at 2:50 PM. Furthermore, we have noted your feedback regarding the variety of the breakfast menu, which we felt had decreased compared to previous stays. We will forward this feedback to the relevant team for consideration in improving the quality of the breakfast products and experience, which is one of the key reasons why all our guests return to stay with us again. We apologize once again for the unpleasant experience you had during your stay. Thank you for your feedback and we hope to welcome you back with even better service in the future. Sincerely, Herik Kurniawan, Hotel Manager
