7.1
Pleasant
From 65 reviews
Provided by travelers on
Cleanliness

6.7

Room Comfort

6.8

Meal

6.8

Location

7.0

Service and Facilites

6.9

People often mention about Hotel O Sutomo Inn
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Staff Friendliness (1)
Check-in/out Time (1)
Ambiance (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
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Traveler Reviews Hotel O Sutomo Inn

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40
Customer reviews
S***n
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5.0
/10
Reviewed 77 week(s) ago
The staff is not friendly and very arrogant, the bathroom has cockroaches and smells, the mattress was not changed, and the room smells musty, not recommended at all, my advice is not to choose this hotel. The floor is very dirty and in the lobby there is J&T and it is very dirty, all the officers wear shoes until their shoe marks are not cleaned.
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N***a
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5.6
/10
Reviewed 82 week(s) ago
Disappointed with the hotel, the service was not friendly, the rooms were dirty, dirty, there was no tolerance, the sheets weren't changed, the bathroom was dirty, it wasn't suitable for living in, then when I checked out he cut the deposit again because Co was 15 minutes late, even though the goods were We've lowered it, because we'll be out for a while, it's already added more costs. At first I was fine, that's understandable, but because the officer wasn't friendly, there was no reciprocity either, I regret it.
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2 people find it helpful
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Muhammad I.
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8.4
/10
Reviewed 129 week(s) ago
Worth the price, there is a price there is quality.
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1 people find it helpful
Jason T. M.
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6.3
/10
Reviewed 138 week(s) ago
Garbage under the bed a lot not cleaned.
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Toti L. G.
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4.8
/10
Reviewed 145 week(s) ago
The room was very dirty, stuffy, really very disappointing, the sheets and the bed were very dirty.
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1 people find it helpful
Onny W.
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5.1
/10
Reviewed 149 week(s) ago
The hotel is dirty, the staff is also not polite. The bathroom is dirty, the sheets have not been replaced, there are traces of stains that are still wet on the sheets, not recommended.
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4 people find it helpful
Erna
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5.4
/10
Reviewed 208 week(s) ago
Cleanliness is lacking, there is an unpleasant smell in the room, the pillowcases are also worn out.
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4 people find it helpful
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Ruben M.
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6.6
/10
Reviewed 255 week(s) ago
Dirty and dirty doormats and hot water do not come out.
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Accommodation's Reply
02 Dec 2020
Hi Ruben! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Dewi!
Muhammad A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 271 week(s) ago
It's worth with the price. cheap price but the accommodation are good. the bedroom and bathroom are clean, AC work properly, WIFi access, and the reception are polite. located in the centre of the city. I can reach other destination such us "merdeka walk" easily and also nearby 2 shopping mall. if we tired to walk, we can use a "becak" as a transportation alternative.
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1 people find it helpful
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Aji A. C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 290 week(s) ago
I really enjoyed, the room was clean. The bathroom is also comfortable. Hot water works well.
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2 people find it helpful
M RIZZA A.
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 292 week(s) ago
The lodge is still a new building so the room is nice but the disadvantage is that it does not have the name of the place visible directly from the road, so if you first come here you must plan a road map to find the accommodation.
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2 people find it helpful
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Mirna A.
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Backpacking
icon-origin-TRAVELOKA
8.4
/10
Reviewed 294 week(s) ago
This hotel is still very new, only in operation since last December. Even though it is small, the building and rooms are nice, comfortable and clean. Receptionist is also cooperative. It's just because it's still new, the address is still not tracked on Google Maps, so it's a bit hard to find. Not to mention that on Sutomo street there is an OYO hotel that is bigger and has its first operation, so when ordering online transportation for example, it often stray here. Hopefully this address tag will be updated going forward.
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