8.2
Very Good
From 990 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.1

People often mention about Oakwood Apartments PIK Jakarta (Pantai Indah Kapuk)
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Bedroom (25)
Surroundings (24)
Bathroom (22)
Accessibility (20)
Ambiance (20)
Hotel Area (20)
Room Space (19)
Distance to City Center (16)
Staff Friendliness (16)
Family Friendly (15)
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Traveler Reviews Oakwood Apartments PIK Jakarta (Pantai Indah Kapuk)

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40
Customer reviews
Sharon P.
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Staycation
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6.7
/10
Reviewed 7 day(s) ago
For Service Apartment, the corridor needs to be improved, because for that price, the corridor is like a middle-class apartment. The smell in the corridor is also unpleasant (like the smell of incense). The room perfume in the room also needs to be changed. The amenities are not like a 3-star hotel. The restaurant is small and the AC is not cold enough.
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Accommodation's Reply
07 Jul 2025
Dear Mrs. Sharon Pangemanan, Warm greetings from Oakwood Apartement pik jakarta! Thank you for taking the time to review Oakwood Apartments pik jakarta. We apologize if we have not been able to provide services according to your expectations. Your suggestions have been conveyed to our team as input for future service improvements. Once again, thank you for being our guest and hopefully we can remain the main accommodation choice in your next travel plans. Best regards, Cut Tisa Mariska. General Manager
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r***a
icon-Leisure
Leisure
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8.7
/10
Reviewed 1 week(s) ago
friendly and cooperative staff. when checking out, it turned out that there was something left behind and it was immediately informed and delivered. unfortunately the food was lacking in taste, and there was not much variety. the cooking utensils were also incomplete, it would be better to add a magic com and steamer.
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Accommodation's Reply
04 Jul 2025
Dear Sir/Madam, Thank you for taking the time to give a review of Oakwood Apartments pik jakarta. We apologize if we have not been able to provide services according to the expected expectations. Your suggestions have been conveyed to our team as input for improving future services. Once again, thank you for being our guest and hopefully we can remain the main accommodation choice in your next travel plans. Warm regards, Cut Tisa Mariska. General Manager
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A***a
icon-Staycation
Staycation
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9.1
/10
Reviewed 6 week(s) ago
good facilities, good rooms, the room's AC is not too cold but still safe, city light view, friendly staff, but to get a room on the top floor you have to wait 1 hour 15 minutes from the check-in time, so in my opinion it's a bit of a waste of time in the lobby, while check-out is at 12 noon, but check-in is at 3 pm plus you have to wait 1 hour 15 minutes, but other than waiting, everything else is okay, thank you
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Accommodation's Reply
21 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give a review of Oakwood Apartments pik jakarta. We apologize if we have not been able to provide services according to the expected expectations. Your suggestions have been conveyed to our team as input for improving future services. Once again, thank you for being our guest and hopefully we can remain the main accommodation choice in your next travel plans. Warm regards, Cut Tisa Mariska. General Manager
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B***g
icon-Business
Business
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10.0
/10
Reviewed 6 week(s) ago
Very satisfied, and good strategic location.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartment pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best regards, Cut Tisa Mariska. General Manager
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Y***n
icon-Leisure
Leisure
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9.7
/10
Reviewed 8 week(s) ago
Near city center, easy to access, the room is clean
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Accommodation's Reply
04 Jul 2025
Dear Valued Guest, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartments PIK Jakarta. Hopefully we will remain the main accommodation choice for your next visit. Warm Regards, Cut Tisa Mariska General Manager
J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
very clean and safe, cool
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1 people find it helpful
Accommodation's Reply
18 May 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartment pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best regards, Cut Tisa Mariska. General Manager
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very enjoyable. Complete facilities.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartment pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best regards, Cut Tisa Mariska. General Manager
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V***a
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Transit
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10.0
/10
Reviewed 13 week(s) ago
A comfortable staycation place. Many facilities.
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3 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide you with satisfactory service during your vacation at Oakwood Apartments pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best Regards, Cut Tisa Mariska. General Manager
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R***a
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Leisure
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10.0
/10
Reviewed 14 week(s) ago
Pleasant, clean, friendly, easy access, security, comfort
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartment pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best regards, Cut Tisa Mariska. General Manager
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N***i
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Staycation
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9.7
/10
Reviewed 14 week(s) ago
suitable for family vacation, room facilities are okay, hotel facilities are also okay, atmosphere and environment are okay, staff are friendly.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartment pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best Regards, Cut Tisa Mariska. General Manager
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Mega N.
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9.7
/10
Reviewed 14 week(s) ago
Nice place to stay with family , The Pool , The Room , the ambience was very good. It is recommended.
4 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mega N, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartments PIK Jakarta. Hopefully we will remain the main accommodation choice for your next visit. Warm Regards, Cut Tisa Mariska General Manager
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The room is so nice! Love the cleanliness.
3 people find it helpful
Accommodation's Reply
23 Mar 2025
Dear Valued Guest, Thank you for taking the time to provide a review of Oakwood Apartments PIK Jakarta. We are proud to be able to provide the best service for guests who come to our hotel. Hopefully we can still be the main accommodation choice for your next arrival. Best regards, Cut Tisa Mariska General Manager
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The room is so comfortable. Nice.
2 people find it helpful
Accommodation's Reply
23 Mar 2025
Dear Valued Guest, Thank you for taking the time to provide a review of Oakwood Apartments PIK Jakarta. We are proud to be able to provide the best service for guests who come to our hotel. Hopefully we can still be the main accommodation choice for your next arrival. Best regards, Cut Tisa Mariska General Manager
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The apartment is quite spacious (3 rooms) and comfortable for families with children, there is a kitchen and drinking water available (in a dispenser), there is a mini market too.
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2 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartments pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best Regards, Cut Tisa Mariska. General Manager
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a***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
The best location, front of Pasar Segar, the great swimming pol outdoor and indoor. A lot things we can do around of apartment. Definitely will come again for stay cation. Thank you
2 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Valued Guest, Thank you for taking the time to provide a review of Oakwood Apartments PIK Jakarta. We are proud to be able to provide the best service for guests who come to our hotel. Hopefully we can still be the main accommodation choice for your next arrival. Best regards, Cut Tisa Mariska General Manager
a***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The staff very friendly and the view is good
4 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Valued Guest, Thank you for taking the time to provide a review of Oakwood Apartments PIK Jakarta. We are proud to be able to provide the best service for guests who come to our hotel. Hopefully we can still be the main accommodation choice for your next arrival. Best regards, Cut Tisa Mariska General Manager
Akhmad H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
very comfortable and satisfied staying here...we took a 2 bedroom room. the hotel room facilities are very complete. the view is cool. the swimming pool is the best, spacious and the view is good plus the view of the planes passing right above the hotel is even cooler. the check in / out process is fast. free parking. breakfast with a varied menu and all delicious. highly recommended to stay here.
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2 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Mr. Ahmad H, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartments pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best regards, Cut Tisa Mariska. General Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Okay for a family vacation, but access is a bit complicated if you're not used to the apartment environment.
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Accommodation's Reply
01 Mar 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartments pik jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best Regards, Cut Tisa Mariska. General Manager
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E***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Good service, location close to the airport
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4 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for your positive review. We are happy to provide satisfactory service during your vacation at Oakwood Apartments PIK Jakarta. Hopefully we will remain the main accommodation choice for vacationing with friends and family. Best Regards, Cut Tisa Mariska. General Manager
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J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
We enjoyed staying in 2BR apartment at Oakwood PIK for our 2nd time for 7nights. The apartment looks new and great. The reception staffs are great and housekeeping very helpful and responsive. Suggestion for improvement:- Make sure cleaner to mop the floor clean.- Check all of the cutlery are complete for number of people. We only got 2 coffee cups and 2 glass tumbler for 4 people.- Please fix cabinetry door, some of the hinges need fixing.- Safety deposit box need check and fixing we cannot use it.- Make sure shower and toilet clean and free of moulds. We will comeback soon.
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2 people find it helpful
Accommodation's Reply
09 Feb 2025
Dear Valued Guest, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please be assured that I’ve conveyed your comments to our department's concern about the better service and improvement. Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip. Best regards, Cut Tisa Mariska General Manager
Number of reviews per page
20
40