The shower drain was clogged. The water didn't flow and it was dirty.
The electricity in my room was out so I asked for it to be fixed but they said it wouldn't be fixed until the next day
I was in trouble so I asked if I could change rooms, but they said it was not possible as they were fully booked.
I checked the website and the room was available.
I realized this was a lie, so I asked for a refund and was given a different room.
This is the worst reaction I have ever experienced.