It's a shame that such a large and beautiful hotel lacks management. There needs to be a more welcoming and polite receptionist than the current staff member, Thanh, who should avoid interrupting guests before they finish speaking. There's also no one to assist elderly guests with their luggage. The room cleaning schedule is inconvenient, from 1 PM to 3 PM (lunchtime), unlike other hotels that clean in the morning or when guests are absent. Guests have to register at the reception desk and clean every two days. The toilet paper and shower gel packets also have to be requested at the reception, making guests feel uncomfortable. I hope the owner will take these comments into consideration so the hotel can develop better, as it has great potential.

First, I booked through the app and requested a specific check-in time, but when I asked the reception, they said it had nothing to do with the hotel 😂. The room is cleaned every two days, which isn't a problem, but you have to call to request cleaning; otherwise, they won't clean it. The bathroom has exposed electrical wires, which is very dangerous. I reported it, but after four days, no one fixed it. The standard daily allowance is two bottles of mineral water, but the hotel didn't provide them until the last day when I asked. The hotel is generally okay, but the hygiene is terrible. They didn't even clean the room after check-in, even though I requested a clean room. The toilet paper was also of extremely poor quality. And the towels weren't cleaned on the day of check-in; they were the previous guest's old towels, wtf 🥶🥶. And one extremely unpleasant thing: the cleaning ladies asked me for money every day, saying, "Give me some money for coffee, I'll clean your room!" Seriously?! They ask for money every single day! I also worked there that day and found it really unpleasant. When I mentioned that I was paying with my phone, the staff member sighed in annoyance! And the air conditioner remote was broken and unusable; it was set to 21 degrees, freezing cold. They probably set it that way so guests wouldn't get cold and save electricity! 😣😣! I chose 7749 hotels on the app and ended up with some awful one, but it wasn't the hotel's fault, it was the staff's!

I came here to recuperate after surgery, but the cleaning lady argued with me. If my room was clean, why would I ask her to clean it? She came in and said I was throwing trash everywhere when I'd been there for 10 days without knocking on the door for the trash bag. When she asked me to clean, she saw that I was young, so she was rude and rude to me.

The attitude of the cleaning lady arguing with the customer

Room is ok, but not suitable for couples because the bathroom is outside the room

The only good points are that it is close to the center and is still new The bathroom is located right in the middle of the room, without a curtain or not suitable for 2 people or families When taking a shower, the water splashes on the floor and there is no carpet There are no slippers in the room The sink pipe is turned off and the water cannot drain Booking 1 person 2 rooms but given 2 rooms on different floors In the morning, the water is cut off, I asked the male receptionist to say that I know and am waiting for the technician, not a word of sympathy from the customer The female staff is also indifferent The room does not have an air conditioner remote control, I have to call down to ask The bed sheet is not clean or dirty, stuffed in the closet with a clothes hanger On the field, I drew a picture of a person looking straight and the customer felt uneasy The dry towel turned yellow

Even though there was a note saying late check-in, I didn't get the room I booked. The receptionist said there were no more rooms available. But I still got a room worse than I booked.

Polite and clean, very classy

Great! Polite, thoughtful, friendly 🥰

friendly staff, attentive service

Friendly and enthusiastic staff

Friendly and enthusiastic staff

Room and everything ok, except the water draining in the bathroom is a bit slow, otherwise everything is ok for the price

The old guest's long hair was still stuck in the bathroom, fake eyelashes fell on the floor mat, toothpicks were still under the chair, I don't know how the room was cleaned, regular guests staying like that made me feel scared... I didn't dare check the rest of the things in the room.

The room was dirty, the glass was transparent and had no curtains so it was uninhabitable. I called the room to inform the guest that if they didn't stay, they had to cancel within 30 minutes, so the guest returned the card and then didn't get a refund even though they paid for 2 nights but hadn't stayed a single night. They do business in a dishonest and dishonest manner. If you get caught once, you'll be scared for the rest of your life. I warn everyone that if you plan to stay, be careful and thorough so you don't lose money like me.

Soundproofing is not good at all, otherwise ok

Friendly receptionist, the security guard is cute too. The room is a bit small but okie, convenient location. Facilities okie

Small room, high price, no screened glass toilet with bedroom, parking is available at extra charge.