Amazing place!

The only thing I didn't like was the food at the buffets.

We stayed on the second floor. The doors aren’t fully sealed so the humidity and the A/C make the room soggy and dripping condensation on the walls and floors. We arrived on a weekday and check in is at 3 but lunch ends at 3 so my kids were hungry. All that was available were cold soggy burgers and fries at the snack bar. Dinner reservations were good, and food was good in my opinion. My children aren’t typically picky eaters, we travel around the world. And they eat everything, they cried and asked to leave and get fast food, because buffet breakfast was not good. For the price we paid I expected better quality food and service for all 3 meals not only dinner. Hotel rooms are no better than a soggy motel 6, pools are okay. We aren’t fancy people but this was definitely not anywhere I would recommend anyone stay.

Dirty room, dirty pool, dirty everything. Awful maintained property with yellow all around the pool. The bed had a cockroach and overall place was not as expected. Do not recommend staying here. Look elsewhere. Street dogs roaming around the whole resort as well.

Realmente para un hotel todo incluido y del costo que tiene la noche, no vale la pena. Cobran como un hotel de Cancún pero la comida e instalaciones no valen eso. La piscina es un asco, y muy valientes los que se meten a la piscina del bar, saber cuántas infecciones hay ahí. No tienen ningún lugar con aire acondicionado tampoco. Todo el mundo mete vasos con bebidas a la piscina y se caen y terminan los vasos flotando en la piscina, yo realmente no vuelvo Los baños son un total asco.

Awesome weekend. 5 star resort

Overall, I had a good stay at Oceana All Inclusive. I really enjoyed the food, especially the buffet breakfast and dinner. The snack bar by the ocean was also a great addition. Most of the staff were friendly and helpful, and the resort had a nice atmosphere. However, there were a few things that could be improved. Some areas of the resort were quite far from the pools and beach, which meant a lot of walking. I also had to ask more than once for assistance with my luggage before someone came to help. Additionally, one staff member was not very friendly. One thing that stood out to me was the entertainment activities. There was a game where guests had to name things such as countries, fruits, and other categories, but it was conducted entirely in Spanish. While I understand that many guests speak Spanish, it would be nice if activities were also offered in English or made bilingual so that English-speaking guests can fully participate and feel included. Overall, I enjoyed my stay, especially the food and oceanfront atmosphere, but I believe there is room for improvement in guest services and inclusivity during activities.

Encantada

Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional.

Everything was ok

Good experience after all.

Amenities are veey durty...no maintennace poor quality of food

Charged for a massage I didn’t get. Claimed I was late but the masseuse acted like she didn’t have the appointment and lied. No cleaning room service. No English speaking. Stole my body spray. Front desk was extremely rude. Dining staff seemed irritated.

Parking was easy and secured, excellent service, very attentive and friendly, easy access

Staff is really friendly and welcoming

The hotel is beautiful the only thing that needs improvement is check-in long lines. The hotel has lots of green areas that are perfect

The food was cold breakf and dinner I was disappointed

Exelent price for everything included

Property is beautiful, staff is excellent, the only problem is, is secluded and traffic is horrible to get back to Guatemala City. Goggle map send us through a dirt road full of pot holes full of water the size of a pool, with no one around to help.. My only observation for the improvement of this resort is, for them to advice guest of this different roads.

The property was beautiful, the staff was very welcoming definitely worth it!!