This hotel was very accommodating at the beginning due to us being the very first guests. They even upgraded us to a bigger room with a private jacuzzi. However, the jacuzzi was not cleaned and the water was not hot. The bathroom had a very nice shower but the water did not drain properly which left a mess on the floor. Also the staff gave us some conflicting information for example the male concierge told us the water would be complimentary and the woman charged me. Not a big deal, just would’ve been better if everybody was on the same page. Our room service orders were a bit mixed up, however I understand this is a new hotel and it can be hard to get everything perfect the first time. Overall we had a very pleasant stay, we especially loved José the concierge he was super friendly and helpful. 7/10 recommendation :)