Emerald Ocean Hotel

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Overall Ratings & Reviews Emerald Ocean Hotel

Traveloka (60)
Other sources (2)
8.1
Very Good
From 60 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.7

Meal

7.7

Location

8.3

Service and Facilites

7.6

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Ambiance (3)
Bedroom (3)
Bathroom (3)
Distance to City Center (2)
Surroundings (2)
Accessibility (2)
Activity Option (2)
Room Space (2)
Hotel Area (2)
Family Friendly (1)
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Traveler Reviews Emerald Ocean Hotel

Number of reviews per page
20
40
Customer reviews
N***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The bathroom was too small, the room smelled musty, there was air freshener but it was empty and not refilled, the towels were stiff and rough on the skin, and none of the TV apps worked. The staff refused to clean the room because it was new.
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N***O
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8.2
/10
Reviewed 1 week(s) ago
The location is convenient, however, the toilet doesn't have an exhaust fan or ventilation, so it smells terrible. I forgot to close the toilet door when I got back to the room and the smell permeated the whole place. I hope the hotel will improve this soon. Also, the bedsheets in the room are very old, yellowish-brown, and have many stains.
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C***g
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6.9
/10
Reviewed 5 week(s) ago
On the positive side, the staff were very enthusiastic and provided all the necessary information. I was especially grateful that the hotel helped me upgrade to a room with a better window and view without charging extra. The hotel's location is also very convenient for getting to dining and entertainment areas. However, the experience in the room wasn't really good. The bathroom lacked ventilation, making it stuffy, hot, and smelly. Regarding room cleanliness, the bed linens and curtains were very dusty. Most concerning was that the trash can from the previous guest hadn't been cleaned, and it still contained leftover food, towels, and even baby diapers, causing a very unpleasant odor. I hope the hotel will improve this hygiene issue soon.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 17 week(s) ago
Good facilities, approachable and friendly owner, convenient location near the city center.
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1 people find it helpful
Tieu K.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 37 week(s) ago
Beautiful, new hotel, giving us a special feeling of rest
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2 people find it helpful
T***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 43 week(s) ago
The room was very dirty, there was a lot of hair and fake eyelashes from previous guests. The toilet was old, the toilet bowl was moldy, stained green and black. The room smelled of glue.
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1 people find it helpful
n***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 77 week(s) ago
The bathroom is not clean, there are many stains on the walls, glass, and the wardrobe is not cleaned. The towels and bed sheets are very old, with many yellow stains. The room smells damp, the air conditioner is not cold, the TV signal is weak, and cannot be watched.
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1 people find it helpful
Minh T.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 87 week(s) ago
Room is a bit small, facilities are old, air conditioning is quite noisy, room price does not quite match the quality!
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1 people find it helpful
T***N
icon-Staycation
Staycation
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6.0
/10
Reviewed 96 week(s) ago
The space is a bit narrow, but at this price, I can't expect much. The only thing that needs opinion is about room cleaning. I don't know if it was because at first the hotel prepared the wrong room and then had to change the room according to my booking so I didn't have time to prepare it or not. When I checked in, there was no drinking glass, the room had a damp smell, and the room sheets were dark with needles
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4 people find it helpful
D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 111 week(s) ago
Phòng quá nhỏ không thể nghĩ tới,nhà vệ sinh vào là quay qua quay lại đụng liền
2 people find it helpful
Thy D.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 114 week(s) ago
Phòng khá nhỏ, giá thì ghi đã gồm VAT nhưng thực tế là chưa
2 people find it helpful
nguyen k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 118 week(s) ago
Phục vụ lịch sự.tận tình.phòng hơi nhỏ. Sạch sẽ.
1 people find it helpful
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Nguyen P. P. T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 127 week(s) ago
Personally, this hotel is not as good as the review 8.5/10. Central location, convenient to move around the city, however: Lack of receptionist to assist with check-in, room has a bad smell, worn and old towels, sink is higher than normal so it is difficult to use towel. The bed sheets and pillows are also old, with many stains that have not been treated. The air conditioner is noisy, the room is not soundproof. In particular, there is an older doctor assisting in the hotel lobby. He often says the same thing a few times, making guests feel uncomfortable.
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1 people find it helpful
Accommodation's Reply
23 Dec 2023
Hello! Thank you very much for your feedback. We will try to improve and overcome every day. Wishing you lots of health and luck
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Nguyen P. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 137 week(s) ago
The quality is ok, the service and price are ok, suitable for the price. Clean
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1 people find it helpful
Accommodation's Reply
26 Sep 2023
Hello! Thank you for your feedback, I wish you good health and luck.
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dung p. t.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 146 week(s) ago
The owner is older than usual, but she doesn't seem to care about booking through the app, so she gives the room without the required request.
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3 people find it helpful
Accommodation's Reply
21 Jul 2023
Yes, thank you for the response. Please understand that the reservation processing department has not processed the information in time, so she did not give the correct room class a book, sincerely apologize for this incident. Thank you
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Tran H. N.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 148 week(s) ago
Giá cũng không rẻ nhưng checkin nhận phòng phải tới 1 tiếng mới nhận được phòng Phòng có cửa ra cầu thang mặt sau của toà nhà mà đóng mở không có chốt được nên có người vào từ bên ngoài vẫn được Đặc biệt phòng không có máy xấy phải chạy xuống lễ tân đi mượn nhưng rất hay không có máy xấy để mượn Phòng giường đôi mà có mỗi 1 khăn tắm?? Lễ tân hay không có người trực
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4 people find it helpful
Accommodation's Reply
17 Jul 2023
Best regards! First, on behalf of the hotel, we would like to apologize to you for the incident you encountered. The price of a book compared to other hotels is not high, for the money you spent and the room you received, it's worth it. Second, the following stairs are emergency stairs, this staircase is not for pedestrians, the door just needs to gently push the latch inside with a button to lock the door. Third, my hair dryer was not arranged in the room at that time, but now I have fully arranged the rooms, I hope you understand for the inconvenience you encountered. The front desk often goes around and leads guests up and down, so sometimes I don't see you. Thank you for your reply. Good health to you
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Nguyen N. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 157 week(s) ago
The owner is friendly, the hotel is new but the construction contractor is not good enough.
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1 people find it helpful
VU THI T. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 161 week(s) ago
Phòng ốc xịn, sạch sẽ, nếu có thêm máy sấy tóc nữa thì hợp lí. Chủ khách sạn rất dễ thương, hỗ trợ nhận phòng sớm luôn
1 people find it helpful
Phương
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
Rất ok. Sạch sẽ. Thoáng mát, tiện nghi
6 people find it helpful
Nguyen N. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 177 week(s) ago
Phòng mới đẹp, tolet sạch sẽ quay lại lần sau
2 people find it helpful
Number of reviews per page
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