Best regards! First, on behalf of the hotel, we would like to apologize to you for the incident you encountered. The price of a book compared to other hotels is not high, for the money you spent and the room you received, it's worth it. Second, the following stairs are emergency stairs, this staircase is not for pedestrians, the door just needs to gently push the latch inside with a button to lock the door. Third, my hair dryer was not arranged in the room at that time, but now I have fully arranged the rooms, I hope you understand for the inconvenience you encountered. The front desk often goes around and leads guests up and down, so sometimes I don't see you. Thank you for your reply. Good health to you