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The Balcone Suite & Resort Bukittinggi

Explore The Balcone Suite & Resort Bukittinggi

Overall Ratings & Reviews The Balcone Suite & Resort Bukittinggi

Traveloka (1,213)
9.0
Exceptional
From 1,213 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about The Balcone Suite & Resort Bukittinggi
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Ambiance (86)
Bedroom (75)
Staff Friendliness (74)
Variety (73)
Hotel Area (72)
Taste (69)
Surroundings (68)
Bathroom (63)
Family Friendly (62)
Room Space (58)
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Traveler Reviews The Balcone Suite & Resort Bukittinggi

Number of reviews per page
20
40
Customer reviews
T***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, family-friendly, clean, and makes you feel at home. The breakfast is delicious, and next time, if possible, they could add more. Overall, it's a great place for a staycation.
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Accommodation's Reply
19 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
S***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good, a little far from the city center
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
The TV in the room was dead.. Lots of mosquitoes, dusty room.. Not soundproof. The TV was dead, they said it was hit by lightning.. Wi-Fi was not working, the pool was under maintenance. Sorry to be honest, this is not yet suitable for a 4-star class, because the employees complained about their service fees and late salary payments 🙈
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1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
The electricity in the room kept going on and off throughout my stay, the AC was not cold because the electricity was not normal, the room did not match the price, it was very simple, the car park access to the room was too far and uphill, difficult for elderly people.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Muhamad R. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is slightly uphill. The hotel rooms are quite clean, and the staff is friendly. However, many menu items are not available outside of breakfast hours.
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20 Apr 2026
Dear Mr Muhamad R. P, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Merlein U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's about 5-7 kilometers from the city center. This hotel is perfect for those looking to get away from the hustle and bustle. It's family-friendly. I got a room right in front of the pool. The kids loved it. There's plenty of space to get around. It's just quiet at night.
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Mr/s Merlein U, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Daniel F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Just a little advice, why do 5 year old children have to pay for breakfast?
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Accommodation's Reply
13 Apr 2026
Dear Mr Daniel F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
E***H
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The view from the room is stunning. It's also spacious. It's perfect for families. I'll definitely be back.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Mardhiah F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The atmosphere is calm, cool, and relaxing. The breakfast options are varied, and all delicious.
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Accommodation's Reply
13 Apr 2026
Dear Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Mardhiah F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The place is quiet, green complex, makes you relax, the breakfast is varied and delicious.
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Accommodation's Reply
13 Apr 2026
Dear Mrs Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
V***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 8 week(s) ago
The room was actually nice and spacious. However, the cleanliness was very lacking. Much of the furniture and appliances were broken and unrepaired. The showerhead was broken, amenities were missing, soap wasn't refilled, the standing lamp was crooked, and there was a lot of dust on the door, table, windows, and mirror. The staff was friendly, but the room cleanliness could be improved. Especially considering the high price of accommodation, it's a shame to have such poor cleanliness and facilities.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
H***z
icon-origin-TRAVELOKA
6.0
/10
Reviewed 8 week(s) ago
The room is not as beautiful as the photos in the app, you get torn towels, a clogged sink, and a leaking shower too.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
k***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
The restaurant service was unprofessional, processing orders very slowly, and the food tasted unsuitable for the price, often salty or even bland. The hotel is not accessible to people with disabilities or the elderly due to its hilly location and difficult access.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Hermanto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The staff was very friendly. The balcony railing was rusty and covered in cobwebs, the toilet shelf was made of metal and had a rusty bottom, and the toilet was unclean, with stains from previous guests' feces on it. I didn't take photos of these. For breakfast, the egg stand staff was slow to serve orders, and the potato wedges were very dry and appeared to have been microwaved. Given the cold weather, it's recommended to add a ginger drink to the menu.
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Accommodation's Reply
27 Mar 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Strategic hotel... Room cleanliness is lacking
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Fitri P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The view from the room is nice, but the walk from the lobby to the room is quite long because it's in a different building.
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Accommodation's Reply
14 Apr 2026
Dear Mrs Fitri, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The view was great, but the cleanliness was lacking. The corridor leading to the room was dirty, and there was still sand on the balcony. The area under the table and on the floor was still dirty.
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Accommodation's Reply
14 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
E***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
The room was okay, the view was great, the food was decent, but it's a shame it's far from the city center. The receptionist was unfriendly and didn't smile when greeting guests. I'm a former front desk clerk, so I know how a receptionist should behave.
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Accommodation's Reply
27 Mar 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
Everywhere check in is at 2, this time I checked in at 4, the reason was still processing the room, but here they told me to check out at 12, so what were they doing for 4 hours? Very disappointing, then several dozen people who checked in also waited for hours, how can service be like this, especially with children, it's a shame to wait up to 2 hours.
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1 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
a***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The price is not worth it considering the condition of the room
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3 people find it helpful
Accommodation's Reply
01 Mar 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Number of reviews per page
20
40
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