Dear Valued Guest, We would like to thank you for your kind and positive comments about Shining Riverside. It is a pleasure to know that you were satisfied with our hotel services and the friendliness of our staff. We look forward to welcoming you and your family back to our hotel in the near future. Best regards, Hotel Management

Dear Valued Guest, We would like to thank you for your kind and positive comments about Shining Riverside. It is a pleasure to know that you were satisfied with our lovely rooms and quiet atmosphere as well as the enthusiasm and friendliness of our staff. We look forward to welcoming you and your family back on your next visit to Hoi An. Best regards, Hotel Management

Dear our valued guest, Thank you very much for taking the time to share your review of your recent stay at Shining Riverside Hoi An Boutique and Spa. We’re delighted to know that you enjoyed your stay with us. It’s also wonderful to know our attentive and helpful staff made a positive impression during your stay. We look forward to welcoming you back again soon for another memorable stay! Warm regards, The Hotel Management Team.

Dear Ms. Huong, We would like to thank you for your lovely and positive comments about Shining Riverside. It is a pleasure to know that you were satisfied with the hotel service as well as the varied buffet breakfast and the enthusiasm and friendliness of the staff. We look forward to welcoming you and your family back on your next visit to Hoi An. Sincerely, Hotel Management.

Dear Ms. Huong, We would like to thank you for your lovely and positive comments about Shining Riverside. It is a pleasure to know that you were satisfied with the hotel service as well as the varied breakfast buffet and the enthusiasm and friendliness of the staff. We look forward to welcoming you and your family back on your next visit to Hoi An. Sincerely, Hotel Management.

Dear Ms. Chi, We would like to thank you for your lovely and positive comments about Shining Riverside. It is a pleasure to know that you are very satisfied with the hotel service as well as the enthusiasm and thoughtfulness of the staff. We look forward to welcoming you back on your next visit to Hoi An. Sincerely, Hotel Management

Dear Sir/Madam, We would like to thank you for your kind and positive comments about Shining Riverside. It is a pleasure to know that you are very satisfied with the hotel service as well as the enthusiasm and thoughtfulness of the staff. We look forward to welcoming you back on your next visit to Hoi An. Sincerely, Hotel Management

Dear Ms. Nguyet, On behalf of the entire Shining Riverside team, we would like to sincerely thank you for choosing to stay at the hotel and taking the time to share your experience. We are very happy to know that you are satisfied with the clean and beautiful space at the hotel. However, we are also very sorry for the inconvenience related to parking that has affected your overall experience. Currently, due to the specific location in a residential area, the hotel does not have its own parking lot and often supports guests to park their vehicles in the area near the hotel. We would like to acknowledge your valuable comments and will improve the information process more clearly right from the time of receiving guests, to avoid causing misunderstandings or unnecessary inconvenience. We look forward to having the opportunity to welcome you back in the near future to bring a more complete experience. Sincerely, Hotel Management Board.

Dear Ms. Dieu Hue, We sincerely thank you and your family for choosing Shining Riverside Hotel & Spa for your vacation in Hoi An, as well as for taking the time to share your detailed and sincere feelings. It is a pleasure to know that you are satisfied with the green space, the restaurant area, the swimming pool and the overall design of the hotel. Your compliments are a great source of motivation for the staff to continue to strive to serve better every day. We would also like to acknowledge your very practical comments about parking, the number of benches in the restaurant area as well as the resting experience of mothers and children. These will be the points that we will consider adjusting to create more comfort and convenience for families with young children. We look forward to welcoming you and your baby back in the near future for a more complete experience. Sincerely, Hotel Management Board.

Response from the hotel: Dear Ms. Jang, Thank you very much for choosing to stay at Shining Riverside Hotel & Spa and taking the time to share your feelings. We are very happy to know that you are satisfied with the room and had a positive experience at the hotel. At the same time, we would like to take note of your comments on the breakfast menu and will consider adjusting it to better meet your expectations. We hope to have the opportunity to welcome you in the upcoming holidays in Hoi An. Best regards, Hotel Management Board.

Dear Ms. Thanh, Thank you for taking the time to share your experience at Shining Riverside Hotel & Spa. We are happy to know that you are satisfied with the space and landscape of the hotel. We would like to take note of your comments on the soundproofing in the room. This is an area that we will check and improve to improve the quality of accommodation for all customers in the future. We hope to have the opportunity to welcome you back for a more complete experience. Sincerely, Hotel Management

Dear Ms. Hai Yen, Thank you very much for choosing Shining Riverside Hotel & Spa for your vacation in Hoi An and taking the time to share your positive experience. We are very happy to know that you are satisfied with the friendliness of the staff, the clean room space, the swimming pool as well as the convenient location near the old town. Your compliments are a great source of motivation for the hotel team to continue to strive and improve the quality of service every day. We hope to welcome you back soon on upcoming trips. Sincerely, Hotel Management

Dear Mr. Long, First of all, we would like to thank you for choosing to stay at our hotel and taking the time to share your recent experiences. We are extremely sorry to hear that your stay was not as expected and especially apologize for the inconvenience related to parking. Due to its location in a residential area, the hotel currently does not have its own car park and must use a parking service from a third party nearby. Although the fee is determined by the parking lot owner and is not under the control of the hotel, we fully understand the discomfort you experienced. This is something we are actively looking for solutions to improve in the future. In addition, we have noted your comments about the diversity of breakfast and have forwarded the information to the culinary department for adjustment, ensuring to better meet your expectations. Thank you very much for your appreciation of the friendliness and enthusiasm of the staff. That will always be the motivation for us to continuously improve the quality of service. Once again, thank you very much for sharing frankly and in detail. We hope to have the opportunity to welcome you back and bring you a better experience in the near future. Sincerely, Hotel Management Board.

Dear Ms. Thu Phuong, Thank you very much for choosing to stay at Shining Riverside Hotel and taking the time to share such sincere and lovely feelings. We are very happy to know that you are satisfied with the airy room, beautiful view, cool green space and clean swimming pool - things that we always take care of to bring the most relaxing experience to our guests. In particular, your appreciation of the buffet breakfast and a la carte meals is truly a great motivation for our kitchen team and service staff. We would like to send our sincere thanks to you for being willing to introduce the hotel to your friends and relatives. We hope to welcome you back soon with many more wonderful experiences in the future. Sincerely, Hotel Management Board.

Dear Ms. Lan Anh, The hotel is very happy to read your positive comments. Thank you for choosing Shining Riverside Hotel for your stay in Hoi An. We are very happy to know that you had a pleasant time, satisfied with the quiet, clean space as well as the friendliness and enthusiasm of the staff. Your enjoyment of the swimming pool view and the free use of bicycles to explore the old town are the experiences that we always want to bring. We hope to welcome you back soon on your next trips to Hoi An. Sincerely, Hotel Management

Dear Ms. Phuong, Thank you and your family for choosing Shining Riverside Hoi An Boutique & Spa for your vacation and for taking the time to provide feedback on your experience at the hotel. We are truly happy that you and your family had a great time and your positive contributions are truly necessary and useful for Shining Riverside Hoi An. Shining Riverside Hoi An Boutique & Spa Hotel hopes to welcome you and your family in the near future with the best services. Best regards! Hotel Management.

Dear Ms. Tue, Thank you for choosing Shining Riverside Hotel for your first trip to Hoi An and taking the time to share your warm comments. We are very happy to know that you had a wonderful experience, especially satisfied with the service and communication and behavior of our staff. Your satisfaction is the greatest motivation for us to continuously improve the quality of our services every day. We hope to have the opportunity to welcome you back on your next visit to Hoi An! Sincerely, Hotel Management.

Hello Ms. Tien, Thank you for choosing Shining Riverside Boutique Hotel for your stay and taking the time to share your warm and sincere feelings. We are really happy to know that you had a great experience at the hotel - from the space, design, cleanliness, to the breakfast and the friendliness of the staff. In particular, we are very happy that you felt comfortable and satisfied with the bedding, because it is an important part of bringing a complete sleep to each guest. Although you only stayed for one day, the fact that you intend to come back on the next occasion is the most precious gift for us. Hopefully next time there will be more time so that the hotel team can serve you and your family more thoughtfully. We look forward to seeing you again at Shining Riverside in the near future! Sincerely, Hotel Management Board.

Dear Ms. Yen, Thank you for sharing your experience at Shining Riverside Boutique & Spa! We are very happy to know that you are satisfied with the hotel's landscape, food and rooms. However, we are also sorry to hear that you feel the location is not really convenient and the evening atmosphere is a bit sad compared to your expectations. We have noted your comments on the soundproofing issue to improve it in the future. We hope that if you have the opportunity to return to Hoi An, you will have a more enjoyable experience. Thank you for choosing to stay with us and hope to welcome you again in the future! Sincerely, Hotel Management Board.

Dear Mr. Huy, Thank you and your family for choosing Shining Riverside Hoi An Boutique & Spa for your vacation and for taking the time to provide feedback on your experience at the hotel. We are really happy that you and your family had a great time and your positive contributions are really necessary and useful for Shining Riverside Hoi An. Shining Riverside Hoi An Boutique & Spa Hotel hopes to welcome you and your family in the near future with the best services. Best regards! Hotel Management