Was very basic room. No amenities. It would have been nice to have soap for the little kitchen area. The AC did not work and there was no fan so it was very hot!

Depending on the time of year its only heat OR air conditioning! Took 3 days to get to AC switched over since it was almost 80 degrees out. The walls are paper thin so you can hear EVERYTHING in the room next to or above you! They dont clean your room unless you schedule it and we stayed 14 days and were allowed 2 cleanings. You have to take your own trash out to the street at night. The only things we loved here was the centralized location and the young lady named Neyeska at the front desk. She was extremely helpful and always smiling.

La habitación está falta de mantenimiento, las losas del piso en madera rotas, la ducha del baño no está bien ajustada y bota agua hacia afuera por la ducha y las paredes de la bañera no estaban limpias, el inodoro no baja bien ni el lavamanos, las toallas no secan y no tienen toallas de bañarse, ni shampoo, papel de baño solamente 1 rollo pequeño y no muy buena calidad, hay que cerrar la puerta para poder utilizar inodoro. La cocina no tiene líquido de fregar y los topes están desgastados. La cama es de plataforma pegada al piso, solamente tienes 2 almohadas. Para subir a la entrada del cuarto hay 4 escalones en mal estado al igual que la cerradura de la puerta que puede cortar la mano si no tienes cuidado. La recepción no tiene facilidades de baño al igual que hay que subir escalones con las maletas. No tiene estacionamiento en las facilidades como describe en la descripción. Usan un garaje a 8 minutos de distancia y cuesta 39Euros la noche. Por LO ÚNICO que le estamos dando 2 estrellas es por la localización. El precio es un robo pero por la descripción de amenidades la gente cae de tonta. Hay mejores lugares en los alrededores por mejor precio incluyendo estacionamiento. No lo recomiendo

Location is perfect but washroom was hard to have access , not equipped and kichten also not equipped. In general very basic

Great location.

The location was great, right on grand via street. The room was tiny, and even though the listing said there was air conditioning they were between seasons so it wasn’t turned on yet in the building, and the room was extremely hot and uncomfortable.

Breakfast was great although it was at a different location 100 yards away - this was not made clear in listing but i was ok with it

Hotel is a scam, the room does not look like in the pictures that are posted online

Bedrooms are very small and noise from other rooms is quite poor. Bed is small cleanliness is ok. The terrace that's they claim to have in the hotel is not in the same premises, but in another building, the information on this matter is misleading. Steeply prized and poor value for money.

Breakfast was very nice but not at the location

Room was very clean, bathroom fully functioning and new, comfortable bed and pillows, spacious room. Kitchen part also in good condition and functional. Some parts look tired and need replacing, for which the images of the rooms are not totally faithful - however, it will not affect your stay. It was quiet at night and it is very centrally and well located in terms of walking distances to main sites and access to public transport.

Nothing similar to the pictures.

Great location & staff was amazing

The hotel its in the perfect area. The rooms are too smalls and have low details attentions but the area in Gran Via is the best.

Location is very good; amenities were appropriate for apartment type accommodation (hot plate; dishes ...). Very modest quality of furnishings overall. Hallway floor boards have gaps; very worn down. TV has 32 channels listed, 4 actually get a signal; all are totally pixelated. Repair person was called and never showed up. Great for travelers with low expectations.

very clean and beautiful view to city, great for first time visitor’s to Madrid

Small but all you need

El staff fue muy amable y serviciales! Me encanto el location, cerca de todo, la ducha de la habitacion increible! Regreso pronto

Very Disappointing Stay The room was in very poor condition. The bathroom had mold on the walls, and the floor was cracking everywhere. There was also a strong, unpleasant odor in the room throughout my stay. The internet connection was very bad and unreliable, which made it difficult to get any work done. I made complaints almost every day, but unfortunately, nothing was ever fixed. The only positive aspect of this hotel is the staff — the front desk personnel were very friendly and polite. Overall, I would not stay here again and would not recommend it.

Great start and great staff, especially Tony and Princess.