Overall Ratings & Reviews El Secreto

It gets the job done.

First we didn’t get the room we paid for, then we couldn’t sleep because an alarm was going on all night and nobody was on the property to figure out, next day they changed the room for the correct one but with the surprise that we didn’t have hot water and had to shower at 6:00 am with cold water because again nobody was there and nobody responded my messages! Cute place but they don’t have the most basic for guests like good communication care and hot water! No recomendable.

Welcoming helpful staff. Communication online and pre registration requirements were confusing and unecessarily complicated. But beutiful well located hotel.

Lamentablemente me tocó una habitación sin ventilación ni ventanas…muy encerrada. Servicio muy bien, el lugar tampoco está muy bien.

Staff was great and very helpful. They were kind enough to upgrade our room to a slightly bigger room at no cost, however rooms need some updating.

Ran out of water few minutes into a shower. Given **one** TINY bar of soap for a 3 night stay. Lamp on bedside table had to be banged on the table repeatedly to work.

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New construction

Dont expect more of what you pay for, its a perfect place to sleep and that’s it.

Almost all corresponded to expectations and we really enjoyed our stay, the surroundings, and staff friendliness. However, one important point did not correspond to expectations: I selected this place assuming from the photos that I'd have a sofa; this was important as I was going to have an online meeting in one of the days. Unfortunately, that did not happen and staff said it's because the photos online might correspond to different rooms and that one in specific was not available. I'd suggest to have specific rooms with such differences as different options.

Entrance is an hidden alley way

It was a nice stay. Something to be aware is that they do not have air conditioning. Aside that, it was great!

This was a great place to stay. The only thing is it was difficult to find.it needs more signage in the street or a better description of how to find it on the websites.

Great value!

We reserve this Hotel and when we arrive it was horrible, we not get our room because the not accepted an official identification and the not give us the money back. I can not recommend this Hotel at all. We went to another Hotel did our check in with the same document without any problem. If someone what to relax don't book this one!

Staff are very attentive and helpful. At first property could be hard to find.

This is a house turned into a hotel. It's in a dark alley. The reservation was under my name, but they didn't let me check in until the person who made the reservation (who was in the US) sent them a picture of their passport. They sent whatsapp messages saying that the doors to the hotel close at 11pm and whay time WE we returning. There was not WE, I was the only one there. After I returned, another whatsapp message asking if WE just got there 30 minutes ago. I said no, I was there over an 1 hr ago. They insisnted if WE needed anthing else, like blankets. I said no, I do not need anything else. There was not hot water, you have to let it run for a while. The room was ok.

First, the entrance to the hotel is down a small alley, took a bit to find. It's lit with small path lighting at night. The room was ok at first glance, but looking closer it had water damage in the bathroom and what appeared to be mold over the shower. The bed was comfy, but they need to offer an extra blanket in the colder season or a plug-in heater. It was very cold in the room. Overall it was inexpensive and it worked for one night.

Mejorar las condiciones de la regadera, se batalla mucho para templar el agua.

Muy limpio solo la cama no era matrimonial era full size no descanse muy bien por lo mismo que era chica la cama