So amazing, good service, good hotel. Just stay for medical purposes.

Go up to the 21st floor before 5 PM. There's a restaurant for breakfast and lunch, and you can see Penang City from above. It's beautiful.

Helpful staff to give same room though I've made 2 bookings due to different breakfast package. Meals are good, with great view from the resto.

Great stay! The room was clean and modern, with a very comfortable bed. The shower had excellent water pressure. The staff were lovely and helpful. The view from the 20th floor at check-in was amazing. The location is a bit far from the Street Art area, but Grab rides are easy to get. Sound from neighboring rooms can be heard sometimes, but overall it was a very pleasant stay.

Had a nice stay with my family. The elevator parking was a nice touch. Breakfast was nothing interesting and same goes for the tv. Wish they have few well known channels (hbo, cinemax, nickelodean) or netflix. Service was good, helpful and nice staffs

Staff were horrible, you will get scream at and talked to in a disrespectful way, will totally ruin your trip.

The soundproofing was poor — I was disturbed twice by the alarm from the room next door and could clearly hear their conversation. It would also be better if the hotel could provide indoor slippers for guests’ convenience.

Nice hotel with good view. Close to everywhere

Like the simplicity and sleek design of the hotel. The room is clean and smelling good, helpful and fast check in process.

Good at all.. I will stau here whenever i come to Penang..

Good hotel, strategic location, good price

Upon check-in, the room looks spacious, clean, and comfortable, but the bath towel looks worn out and a bit off-color. On the 2nd day, the room and toilet were not tidied up yet even though it was 4 PM. On the 3rd and 4th day, the room was not vacuumed and the toilet was not properly cleaned. Disappointing.

the best nice,complete hotel,near,good location and good food. good worker like zul and Ahmad in kitchen. don't go anywhere....you will regret

We stayed at this hotel for 4 nights and 3 days. Overall, we were satisfied, as the room was quite spacious and comfortable. However, the bed felt a bit too soft, which caused some discomfort in our lower back when we woke up. Furthermore, we found it difficult to find a designated smoking area outside the hotel. Hopefully, in the future, the hotel will consider providing a smoking area so that all guests, both smokers and non-smokers, can feel more comfortable.

The hotel is well located in George Town under newly renovated building, but parking might be limited. Clean & new rooms. Recommended.

Good performance and very near city

Staying there is very comfortable and the cleanliness is very ok, I have stayed there many times in OZO

The staff were very friendly, helpful, and accommodating!

2nd time staying here and still as great!

The room feels cozy, there's a pool and a chill hangout spot on the rooftop, and overall the place is pretty clean.