Overall Ratings & Reviews The Gran Resort Elegante Kyoto

Didn’t like anything about it ; especially our guest services experience. Would not recommend.

Very friendly staff and occomodating

The traditional room was great! Honestly loved it. Gave me that nice Japanese vibe I wanted and bathing in the bath house was a plus cause each time I went it’s like I had the whole place to myself. Really added onto the whole Japanese lifestyle. Great place in my opinion

While my wife and I had a nice stay at the hotel, I have a few useful pieces of information for foreigners travelling to this hotel. 1. The rooms don’t have a bath or shower. You wash in the hotel’s bath. If you have tattoos you will only be able to wash late at night for cultural reasons. The baths however were lovely. Sitting in a hot tub after walking 25k steps in a day is really nice. I looked forward to my long soak by the end of the 3rd night. 2. The futons provided are Japanese style, not Western style. I had a good sleep all three nights but in my ignorance I expected a sofa bed. 3. We booked a smoking allowed room thinking it would be okay because it was cheaper. The highway of the floor and the actual room smelt really strongly of tobacco. Like someone was smoking strong cigars. If the smell bothers you, you will find staying there difficult.

The customer service was excellent. The team helped us expedite our luggage delivery to Narita. They were very kind, accommodating, and courteous to all their visitors. The cleaning team was also polite and kind. When we went to cycle around the neighbourhood, they were very kind to inform us about tourist spots in the area especially we were on the search for cherry blossoms. 🌸😁 I would definitely recommend this hotel to my friends and family. Thank you for our wonderful stay in your hotel.

The room was unexpected large. The japanese style bath was wonderful! Best of all, the room had a great sunrise hill view!

The staff is very helpful and friendly, highly recommended.

The hotel had really great views and a family mart nearby. The staff members were hit or miss. I truly mean MOST of the interactions went very well and were polite. However there was a member of staff that didn't even want to talk to me and was very rude when I had to ask for directions. (I speak japanese despite not looking like it so making xenophobic comments about me was not great). So it was mostly a nice time and the bathhouse section is beautiful. But that staff members treatment turned me off from ever returning.

Stay at a beautiful royoken room. Staff were the wonderful and helpful.

It’s nice, a bit older but nice

Room was surprisingly large, with an amazing view of Kyoto and the surrounding mountains. The bathroom was nice and the bath itself was large, which is a huge plus. Only cons were that the toilet and bath were in the same room and there was no electrical output near the bed.

Great experience!

Rooms are very old. No AC available. Fans are not working.

Wonderful stay!

Nice staff !

Une chambre type japonaise. Un bain public commun. Une arrivée pas très agréable car on nous demande si on veut que la chambre soit ou non nettoyée pendant nos 3 jours de séjour... Choix d'une chambre fumeur, mais le couloir des parties communes empestait beaucoup trop la cigarette, pas d'aération. Les moquettes de ce dernier étaient tachés... Dans la chambre, la salle principale était agréable avec ses assises japonaises. Mais l'état des futons était limite: déchirés à certains endroits et aussi très fins. J'ai voulu aller demander un rab de serviettes à main et on m'a demandé de les payer, c'est un peu fort tout de même pour un service d'hôtel... Je ne suis pas très heureuse de mon séjour à cet hôtel, mes quelques échanges avec le personnel n'a pas été très agréable à part avec la femme de l'accueil. Je ne choisirai pas d'y revenir. Dommage

大浴場が広く清潔感もあり良かったです

Short walk from the bus stop and a bit longer to the imperial palace. Nice traditional Japanese style rooms

大浴場はお風呂が広くて気持ちよかったです。

よかった