6.9
Pleasant
From 55 reviews
Provided by travelers on
Cleanliness

6.8

Room Comfort

6.6

Meal

7.0

Location

7.2

Service and Facilites

6.9

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Traveler Reviews OYO 3842 Eiffel Ketintang Unesa Syariah

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20
40
Customer reviews
Wahyu A. H.
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5.2
/10
Reviewed 157 week(s) ago
Unfriendly, stubborn to guests, no towels and blankets.
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Fatih R.
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6.0
/10
Reviewed 159 week(s) ago
The room is dirty not according to the photos.
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Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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akbar cahya
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4.8
/10
Reviewed 163 week(s) ago
This is the first time the inn order has been paid for, when the money comes, the cash is reversed, the reason is that the room is full .
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2 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, Akbar! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon.
GH Sugeng K. P. S.
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8.5
/10
Reviewed 171 week(s) ago
Not bad. Just make it sleep.
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Accommodation's Reply
24 Mar 2022
Hi, Ahmad! We thank you that you took the time to rate us highly. We feel blessed to have your support. Greetings, Jane!
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moch t.
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6.0
/10
Reviewed 174 week(s) ago
The key can't be removed from the door, when we go out to buy food, we have to carry things everywhere, we have complained, the owner can't remove the key either.
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Accommodation's Reply
09 Mar 2022
Hi Mochr! We do regret the experience you had with us. Your feedback will help us in working towards a better experience in the future. Have a good day ahead. Regards, Kiswari!
Diki K.
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5.4
/10
Reviewed 185 week(s) ago
G*l*, banjir dong, mana stay nya 16 hari lagi. Bener-bener tidak layak nih penginapan.
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Ria Z.
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6.0
/10
Reviewed 192 week(s) ago
1. The room is not like in the photo. It should be if you want to post a photo of the appropriate room, the room is really dirty. Moreover, the bathroom is really dirty, really dirty. The room also has a lot of ants. It's like it's not just cleaned. With 160k, it's not really worth it. The problem is there is another inn below that and the place is more human. 2. The service is very bad. The front office is not in its position. Even left to sleep in his room. Even though the guest is still looking. Serving him is also very bitchy. It's like I don't want to work. Anyway, here is my worst experience staying at a guest house. From the venue session & the service is very bad and unhygienic.
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5 people find it helpful
Teguh S.
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5.5
/10
Reviewed 193 week(s) ago
The water is dead, the bathroom is dirty.
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1 people find it helpful
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Renyta I. C.
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8.5
/10
Reviewed 193 week(s) ago
Clean, comfortable, close to town.
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ferdiansyah d.
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6.0
/10
Reviewed 203 week(s) ago
Kurang puas. Wifi tidak disediakan. Handuk 1 aja. Gak ada sabun cuci tangan nya.
1 people find it helpful
Choirul Anam
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6.6
/10
Reviewed 219 week(s) ago
Kasurnya harusnya sendiri-sendiri malah digabung.
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Puspita D. H.
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8.5
/10
Reviewed 231 week(s) ago
Strategically near campus, walk a little with lots of snacks and food, Clean and comfortable. Okay for transit.
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1 people find it helpful
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ULA S. R.
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6.1
/10
Reviewed 233 week(s) ago
The service is okay, but please improve room facilities, especially the water must be clean, odorless, sheets and pillowcases should be washed / laundry so that the customer is comfortable. Incidentally yesterday I personally ordered several rooms, for families but as a result we were not satisfied with the room facilities. thanks.
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4 people find it helpful
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ULA S. R.
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6.0
/10
Reviewed 247 week(s) ago
Have stayed several times, satisfying but for this time, the hotel room was really disappointing. the rooms are not neat, the toilet water does not come out, the bathroom has no clothes hanger, the room door is rather difficult to close. Please pay more attention to guest satisfaction and comfort.
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2 people find it helpful
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ULA S. R.
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8.8
/10
Reviewed 247 week(s) ago
Hotel recommended, have stayed several times, rooms are clean, neat and comfortable.
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ULA S. R.
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8.5
/10
Reviewed 251 week(s) ago
Clean, comfortable place, and satisfying service.
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Firman A.
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8.5
/10
Reviewed 257 week(s) ago
Easy to get culinary access and close to the Royal Mall Surabaya.
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