6.5
Pleasant
From 48 reviews
Provided by travelers on
Cleanliness

6.3

Room Comfort

6.3

Meal

6.5

Location

6.9

Service and Facilites

6.5

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Traveler Reviews OYO 3829 Ratu Residence Syariah

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40
Customer reviews
ACHMAD L.
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6.4
/10
Reviewed 166 week(s) ago
Please make the bed a bit sloping, and the furniture in the bathroom is off
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Accommodation's Reply
14 Jul 2022
Hi, Ahmad! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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Puput R.
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7.0
/10
Reviewed 166 week(s) ago
Untuk pelayanan saya akan akui sangat memuaskan. Semua order dipenuhi dan memang kamarnya bersih. Tetapi memang untuk fasilitas banyak yang sudah harus diperbaiki. Seperti pintu lemari, tem [at sabun di kamar mandi, tempat untuk meletakkan selang toilet dan shower serta keran di wastafel. Semoga bisa menjadi motifasi untuk menjadi lebih baik.
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1 people find it helpful
Accommodation's Reply
14 Jul 2022
Hi, Muslims! Thank you for sharing your valuable experience and feedback with us. We will try our best to give you a great experience on your next visit. Regards, Amelia.
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Muhammad S.
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4.8
/10
Reviewed 170 week(s) ago
Only 1 person is enough, if 2 people add 50 thousand bathroom facilities cannot be used, the service is not friendly,
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Accommodation's Reply
16 Jun 2022
We are sorry to know this, Muhammad! Thank you for telling us about this problem. We will of course escalate this to the relevant team to take corrective action and ensure this does not happen again in the future. Regards, Amelia.
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Irwan R.
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5.8
/10
Reviewed 171 week(s) ago
When checking in, he asked for additional money, he said the application was not updating. Toiletries are not provided. Water faucet off. No windows in the room.
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2 people find it helpful
Accommodation's Reply
17 Jun 2022
Hi, we are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Regards, Simon
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Faried M.
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6.0
/10
Reviewed 202 week(s) ago
- Jutek reception, unfriendly face. - Requested a deposit, - WIFI access is provided if you have paid a deposit. - Room tv does not work. - Technician staff smells bad. - Bathroom outside. -.
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Reni F.
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5.4
/10
Reviewed 211 week(s) ago
Nothing channels on the TV, many mosquitos in the room. The receptionist isn't kind. No towel and some toiletries.
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Rohimin B.
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5.7
/10
Reviewed 219 week(s) ago
Pelayanan dan kebersihan kurang baik.
1 people find it helpful
Ariestra P. M. R.
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5.8
/10
Reviewed 225 week(s) ago
Receptionist kurang ramah dan tidak helpful. Sudah dikasih KTP minta Surat Nikah (siapa yang ke mana-mana bawa surat nikah?) Terus ditanya bayar berapa untuk kamarnya (saya book di aplikasi sekian rupiah) dijawab "kok mahal betul". Lah saya yang bingung kan situ yang kasih harga. Tuas shower dan gantungan shower tidak berfungsi dengan baik. Keran wastafel mau lepas.
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3 people find it helpful
Nur U.
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6.0
/10
Reviewed 228 week(s) ago
Murah namun pelayanan sangat tidak ramah.
1 people find it helpful
Rusdi
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6.7
/10
Reviewed 229 week(s) ago
Kamar krg bersih agam berdebh dan krg "siap"... harapannya sih sebelum masuk di bersihkan dulu atau disemprot pewangi sedikit. kamar mandi juga krg bersih.
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Asep S.
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6.4
/10
Reviewed 244 week(s) ago
A boarding house is rented for the gueshouse. The rooms are too small, the TV facilities are not functioning properly. Satisfied enough to just rest.
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2 people find it helpful
Suriadi
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5.2
/10
Reviewed 248 week(s) ago
The sheets were not replaced and the CS service was very unsatisfactory.
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1 people find it helpful
Randy B. P.
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4.8
/10
Reviewed 251 week(s) ago
stuffy place, uncomfortable rooms on the floor above tired rising, not clean, too many rules, children under 5 have to add extrabed, not recommended, unprofessional service, already paid no stay, I will give up
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2 people find it helpful
Accommodation's Reply
10 Nov 2020
Hi Randy, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Budi!
Raptorz G.
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6.0
/10
Reviewed 265 week(s) ago
Reservation is too long, looking for proof of reservation until 1 hour even there is no clarity back from the hotel very bad service.
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3 people find it helpful
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