Dear Agus, Thank you for sharing your review with us. We deeply regret the unpleasant experience. You may reach out to us via email and we will be happy to address your concerns. We look forward to welcoming you to ST Signature soon. Warm regards, Jason Toh Marketing Services Manager

Dear Ronalisa, Thank you for sharing your comments with us. We recommend early reservation to enjoy a lower rates.We will continue to improve our services to make your next stay a better one! We look forward to welcoming you to ST Signature again soon. Warm regards, Jason Toh Marketing Services Manager Warm regards, Jason Toh Marketing Services Manager

Dear Niki, Thank you for sharing your comments with us. In regards to the self check-in app, the pre-registration can be done up to 6 days before arrival, this will save your time for the remaining self check-in process on your day of arrival. We still look forward to welcoming you to Singapore and ST Signature again soon. Warm regards, Jason Toh Marketing Services Manager