Overall Ratings & Reviews Modern Furnished 2BR Kemang Village Apartment By Travelio

The water heater was not working, the TV cable not available, internet not available, AC in the main bedroom not cool enough, no cutlery (spoon, fork), cooking gas not set up. Ceiling moldy from leaking AC inside ceiling. No toilet paper. The room was so stink from previous tenant who were smoking inside the apartment! Very strong smell! We have made Complaint on the day we check-in. No response until the next day later in the afternoon, and then they relocated us to another apartment at 9pm that night (2nd day), the apartment still in the same complex, but still we have move our goods and suitcases with taxi because not possible to walk. And we have 2 young children with us. Was a nightmare! The substitute unit was better. But then the next day they told us that we have to return to old unit, they said they have other guests will check in at the current unit and the old unit was ready to use again, they said they have fixed all the issues. We were relocate AGAIN to old unit by Mid day (day 3). So We still have 1 night left (total of 3 nights. But we only stay 2 nights). But we decide to find other accommodation that day. Bad experience with Travelio! Never again book through them. Bad service ever! Not recommend.

WiFi cannot connect, it has been followed up for 2 days but still the response from Travelio is very slow, until check-out WiFi still cannot connect.

The service is very affordable, thank you, it's hard to log in again to become a Travelio user, the deposit has to fill in data again, the worst is the deposit of 700 thousand and a return of 5 working days. This is called playing money and retrieving Traveloka user data. Check-in time 3 hours after paid, all not clear in the initial description. The check time is also max 24.00.