Dear Ms./Mrs. R*a, Greetings from fim by Zigna. Thank you for taking the time to rate us 9.2 and sharing your stay experience at fim by Zigna. We greatly appreciate your feedback regarding our team's service. We understand that some team members are still in the development stage, and we will continue to improve our training and mentoring processes so that our entire team can demonstrate even greater enthusiasm, attentiveness, and responsiveness, in line with the service standards we expect. Furthermore, we apologize for the condition of the towels you encountered. Your feedback regarding the thickness and condition of the towels, including any unsuitable aspects, is very important to us. We will conduct further investigation and evaluation to ensure that the quality of our linens remains clean, comfortable, and reflects the overall experience you had at fim by Zigna. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back again on your next visit with an even better experience and more memorable service. Sincerely, *Gusti Muklis* Group Manager *fim by Zigna - Beyond The Stay!*

Dear Mr. R*d, Sincerely yours from fim by Zigna, Thank you for your perfect 10.0 rating and positive review regarding your stay at fim by Zigna Solo. We are delighted to know that the comfort, cleanliness of the room, the completeness of the amenities, the atmosphere of the hotel, and the friendliness and responsiveness of our team made your stay very enjoyable. Your compliments to our team motivate the entire fim by Zigna team to continue striving to provide the best service to all guests. We are also pleased that the excellent location in the heart of Solo, the diverse breakfast options, and the hotel's amenities complemented your business trip. Thank you for recommending fim by Zigna as a comfortable and conveniently located hotel in Solo. We appreciate your trust and welcome you back to Solo again in the future. We look forward to seeing you again at fim by Zigna, a place where we hope every visit will be a memorable experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond the Stay!

Dear Mr./Ms. Tri H. G., This is a message from fim by Zigna. Thank you for choosing fim by Zigna as your accommodation during your business trip in Solo, and for your 8.5-star rating. We appreciate your feedback and are delighted to know that fim by Zigna was a convenient choice for your business travel in Solo. Your comments and rating encourage us to continuously improve the quality of our services, comfort, and guest experience. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels Group *Beyond Staying!*

Dear Mr./Ms. S*i.*, With our deepest respect from fim by Zigna*, Thank you so much for choosing fim by Zigna and giving us a perfect 10/10 rating. We are delighted to hear that your stay on September 4-5, 2026 was memorable and enjoyable. We are glad that our room's balcony was a part of your experience enjoying the Solo city views from your room. We hope this time will be a beautiful memory throughout your stay in Solo. We look forward to welcoming you back to fim by Zigna again and providing you with an even more memorable experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond Accommodation!

Dear Ms. Susanti H., *Warm greetings from fim by Zigna* Thank you so much for choosing fim by Zigna for your stay on September 4-5, 2026, and for taking the time to rate us *8.5/10*. We are delighted to hear that you were impressed with our team's service, as well as the cleanliness and pleasant atmosphere of the hotel. Your compliments motivate our entire team to continue striving for friendly service and memorable stays. We hope to welcome you back again on your next stay for an even more exceptional experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels Group *Beyond a Stay!*

Dear Mr./Ms. N*i, From fim by Zigna, we respectfully thank you for choosing fim by Zigna once again and for your wonderful experiences. We are delighted to hear that each of your visits has been enjoyable. We appreciate your appreciation of our friendly staff, the comfort of our rooms, the comprehensive amenities, and the breakfast we provide. Furthermore, we are very pleased to know that fim by Zigna is a convenient choice, whether for quality time with family or enjoyment with friends. Your continued trust in choosing us is a source of great respect from our team. We look forward to welcoming you again and look forward to providing you with a warm and memorable stay. Sincerely, Gusti Muchlis, General Manager, Fim by Zigna Hotels - Beyond Just a Stay!

Yth Bapak/Ibu S***y **Salam Hangat dari FIM By Zigna** Thank you very much for choosing FIM By Zigna and for sharing such a wonderful review. We are delighted to know that you enjoyed the warm service from our Front Desk and Restaurant teams. It is also a pleasure to hear that you appreciated our convenient location, with many charming coffee shops and restaurants within walking distance. We are especially happy that the cleanliness, signature scent, and authentic Javanese touches throughout the hotel added to your overall experience. Your perfect **10/10 rating** truly means a lot to our entire team. We look forward to welcoming you back to FIM By Zigna for another memorable stay in Solo. Salam Hangat, **Gusti Muchlis** Cluster General Manager **FIM By Zigna - Beyond The Stay!**

Dear Mr./Mrs. H*h, This is a message from FIM by ZIGNA. Thank you for your trust and loyalty, having traveled with us since our time as Solia until now as FIM by ZIGNA. We are honored to continue being your choice for comfortable accommodations in Solo. We are happy to know that the balcony in every room is one of your most memorable features. We hope this space will continue to offer you a unique experience, allowing you to enjoy the fresh air and outdoor atmosphere while maintaining the comfort and privacy within your room. Thank you for your perfect 10/10 rating and appreciation, which means a great deal to us. We look forward to welcoming you again and providing you with a *Beyond The Stay* experience on every visit. Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA – Beyond The Stay!

Dear Susanti H, Warm greetings from FIM by ZIGNA 😊 Thank you so much for your 9.7 rating and positive review. We are delighted to hear that you were comfortable with the check-in process, the comfort, cleanliness, and the amenities we provided. We hope that our location near various attractions in Solo made your travels easier and more enjoyable. We look forward to welcoming you again at FIM by ZIGNA! 😊 Sincerely, *Gusti Muchlis* Group Manager *FIM by ZIGNA - Beyond the Stay!*

Dear Mr./Ms. p*i, Greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and positive review. We are delighted to hear that everything was comfortable and smooth during your business stay. We hope FIM by ZIGNA will be your choice again when you visit Solo. See you next time! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - Beyond Just Staying!

Dear Mr./Ms. P*i, Warm greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and for sharing your detailed experience. We are delighted to hear that you were comfortable with your room, balcony, hot water, and the service from our staff. Thank you also for your feedback regarding the elevator, TV controls, and entertainment channels. We will forward this feedback to the relevant department for immediate investigation and improvement. We hope your next visit to FIM by ZIGNA will be even more comfortable. We look forward to welcoming you back to Solo again! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - An Experience Beyond Expectations!

Dear Mr./Ms. D*ke, Greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and positive review. We are delighted to hear that you were impressed with the friendly service from our staff, the cleanliness, and the quick check-in process. We are also glad that you enjoyed the live music on weekends and our food. Thank you for sharing your experience. We hope you will enjoy the atmosphere of FIM by ZIGNA again on your next visit. We look forward to seeing you again! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - Beyond the Stay!*

Dear Valued Guest, Thank you so much for taking the time to share your experience staying at FIM by ZIGNA. We are delighted to hear that you were comfortable throughout your stay with us for up to three days. We appreciate your appreciation of our friendly service and the comfort of our coffee area. Knowing that your long journey from Batam was rewarded with a pleasant stay at FIM by ZIGNA is a source of true pride and motivation for us. Your positive review and trust encourage our entire team to maintain the quality of our service and provide the best possible stay experience for all our guests. We sincerely hope to welcome you again when you visit Java. We hope that FIM by ZIGNA will always be your preferred and convenient accommodation choice for your next trip. Sincerely, Gusti Muchlis, General Manager, FIM by Zigna Hotels - Beyond the Stay!

Dear Guest, we sincerely thank you for choosing FIM by ZIGNA and for leaving such a positive review. We are delighted to hear that you had a comfortable stay and were satisfied with the amenities provided. Your satisfaction is the driving force behind our continuous efforts to provide the best service and accommodation experience to all our guests. We look forward to seeing you again at FIM by ZIGNA. We hope to see you on your next visit! Sincerely, *Gusti Muklis* *FIM by ZIGNA – BeyondTheStay!* Hotel Group General Manager

**Dear Ms. Perrine J.,** Warm greetings from FIM by ZIGNA. Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that our staff made you feel welcome and well taken care of throughout your stay. Your kind words about their friendliness and helpfulness are truly appreciated and will be shared with our team as encouragement to continue providing warm, attentive, and personalized hospitality. It is especially rewarding to hear that you are planning to return to FIM by ZIGNA on your next trip to Solo. We sincerely appreciate your trust and look forward to welcoming you back and making your next stay even more memorable. Thank you once again for choosing FIM by ZIGNA. **Warm regards,** **Gusti Muchlis** *Cluster General Manager*

Dear Mr./Ms. Ra, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your wonderful stay with us. We are delighted to hear that our spacious and clean room was *excellent value* and that you were impressed with the friendly service from the FIM by ZIGNA team. We are glad that amenities such as the smart TV enhanced your stay. What makes us happiest is hearing that you plan to stay at FIM by ZIGNA again. This trust motivates our entire team to strive to maintain the highest quality rooms, amenities, and services for all our guests. Thank you for choosing FIM by ZIGNA. We hope to welcome you again and provide you with an even more comfortable and memorable stay. Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group.

Dear Ms. Muflika S., Thank you so much for your detailed and positive review! 😊 We are delighted to hear that you were satisfied with the service and communication from our entire team, from reception and security to the restaurant staff. We are also glad that you enjoyed your spacious room with a balcony, especially the room on the 8th floor with its beautiful view. We greatly appreciate your compliments on the room amenities and the food we served in the restaurant. Your feedback inspires the entire FIM by ZIGNA team to continue striving for the best service and maintaining the comfort of all our guests. We look forward to welcoming you back to *FIM by ZIGNA Solo* again for an even better stay experience. See you soon! ❤️ Sincerely, *Gusti Muchlis*, General Manager, FIM by ZIGNA Group

Dear Mr. Sondang M.S., Thank you so much for your kind review and for your trust in choosing *FIM by zigna solo* as your accommodation. 🥰 We are delighted to hear that you were assisted by the front desk team in checking in early when you arrived at the hotel at 12:30 PM, even though the check-in time listed on your Traveloka account was 2:00 PM. Convenience during travel is something we always strive to provide to all our guests. Thank you also for your compliments to our team. We sincerely hope to welcome you again to Solo and, of course, to stay at *FIM by zigna solo* again. See you soon! 🥰❤️ Sincerely, *Gusti Muchlis*, General Manager, *Group of Hotels*

Dear Riska A., Thank you so much for your positive review and compliments! 🤩 We are delighted to hear that you were impressed with the friendliness of our staff, the food we served, and the cleanliness of your room and bathroom during your stay at FIM by ZIGNA. We are also pleased that the amenities we provided, such as the hairdryer, refrigerator, and complimentary 15-minute foot massage, enhanced your comfort and stay experience. ✨ Your compliment that FIM by ZIGNA provides an experience comparable to a 4-star hotel is a source of pride and motivates our entire team to continue striving for the best possible service and facilities. We hope to welcome you back to *FIM by ZIGNA Solo* on your next visit. 🥰 Sincerely, *Gusti Muchlis*, General Manager, Hotel Group*

Dear Mr. John B., Thank you very much for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciated the friendliness of our staff. Your kind words are a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to **FIM by ZIGNA Solo** on your next visit! 😊 Warm regards, **Gusti Muchlis** *Cluster General Manager*