The room was very clean, but no air conditioner and my hot water would run out half way through my shower.

Staff was nice , room was clean and amenities but bed was like a rock , plus no air conditioning and neighbors was noisy , you can hear everything from your room and doors shut very loud. I don’t think I would stay there again.

The hot tube was amazing! Warm enough and a good location.

There is no breakfast. The continental breakfast included is a lie. You get watermelon and coffee. Airport shuttle is not included, you pay almost 5 times more for an airport shuttle compared to Uber. This hotel should be more transparent about their offerings and let people make decisions based on that and not mislead people. Do better please.

amazing staff and hotel room is as expected and cleaned everyday

Room was nice and cozy, definitely lived up to my expectations. Staff were very helpful and super nice. Would definitely stay here again.

Everything was amazing but the beds were rock hard. & no air conditioning in the rooms.

El staff pesimo

El staff 10/10 a pesar de que hubieron algunos inconvenientes fueron demasiado amables y considerados..

What we needed was near by!

Small but ok for one person but I guess they were working on a room or the building a lot of hammering at the time of my stay!

La ducha no calentaba, era demasiado pequeño y muy poco iluminación, El desayuno demasiado básico.

Muy decepcionante experiencia. No recomiendo este hotel. El hotel se ve bonito por la decoración, pero eso es prácticamente lo único bueno que tiene. La limpieza y el mantenimiento son muy malos. Las camas estaban sucias, con sábanas manchadas, llenas de pelos y hasta con manchas que parecían sangre. Además, las sábanas olían horrible, como a viejo y sudor. Cuando lo mencionamos, en lugar de cambiarlas, nos dijeron que podían traer otra sábana para poner encima y que durmiéramos sobre las sábanas sucias. Nos cambiaron de habitación varias veces y todas tenían el mismo problema. Llegamos a las 9:30 p.m. y ya eran las 12:30 de la madrugada y todavía estábamos cambiando de cuarto, cuando al día siguiente tenía que levantarme temprano para un tour. El hotel no tiene aire acondicionado, solo ventanas abiertas, lo cual no se siente muy seguro, y además te dan abanicos viejos y sucios que hacen muchísimo ruido. Finalmente nos dieron otra habitación solo para pasar la noche; tenía jacuzzi pero ni siquiera se podía usar. El servicio también fue muy malo. Pedí comida y con todo el cambio de habitaciones ni siquiera pude comerla, y nadie se ofreció a ayudar ni a calentarla. En general, el hotel necesita mantenimiento y limpieza urgente, ya que los pasillos, pisos y habitaciones se ven descuidados y sucios. Me arrepiento mucho de haber reservado aquí. No se dejen engañar por la decoración. Very disappointing experience. I do not recommend this hotel. The hotel looks nice because of the

We loved our experience there. The staff was very nice. The only downside was the bed was super hard. The rooms didn’t have air conditioning, but we didn’t feel like it was a problem because our room never got too hot. Liked that they closed the gate at night and would be ready to open as soon as you arrived. Would stay here again!

Everything was exceptional I had such a great experience staying there, highly recommended. Definitely will be back.

Over all the room and the service was good But there was heavy noise from construction in the hotel early morning and late night that made it hard to sleep The location was good also near to metro

Great location. The staff was super helpful an very friendly! I had trouble with my hot water a they came to my room to personally help me with the issue every time. 10/10 would recommend

Room is very small and the bathroom is horrible. Food is not good

Included breakfast was minimal but there were additional options that were very reasonably priced. The bed is rock-hard — literally the same as laying on the floor. The water was hot and had good pressure. The location was a short walk from Zocalo plaza. The walls were pretty thin and we often heard the neighbors.

I have one day not sleep and i get to thw hotel at 6pm and there under reconstruction making crazy noise. I go to the front desk and the dont give me and option... really bad staff specially