Nice place to stay

I was really displeased with this hotel overall. It looks much nicer in photos than it actually is. It is also not properly described in Expedia. I booked a Japanese Bedroom because it looked very pretty. I discovered that the room did not have a shower. On the Expedia info site there is clearly an icon for shower and it says bathroom. This was a huge problem and the staff was not willing to help at first. They also told me there was an additional fee to use the pool and it could only be used from 9am to 12pm! This was not mentioned anywhere on the Expedia booking page. I was very upset but the pool did not look nice. There are public showers in the Onsen but they require you to be naked in public which is not something I can or will do. Finally after we had already checked in unpacked in our room, a staff member told me they had a room with a shower become avaliable. He did not offer to help move my bags or anything so I got a cart, repacked my bags, and moved from the 10th floor to the 4th floor. The room was old, grungy, and there was obvious water damage and a foul smell in the bathroom. But at that point I was not going to complain. We were only there two nights so I decided to deal with the room. There was a balcony with a fantasitic view of the beach but no chairs. The breakfast was good. A few of the people working the desk were very kind, one arranged a taxi for me. Hotel is a long uphill walk from beach but there is a bus stop close. Not many restaurants close.

Our room smelled like cigarette, likely because it's just above the smoking floor. They were eventually able to move us to a higher floor which didn't have the same problem

There are no place to eat in the hotel also no restaurant in walking distance. Service was very poor. I have to call taxi myself. they dont call taxi for you. Hotel.com should take off this hotel from list. Hoitel itself are nice and clean.

There are onky 2 good things about this hotel, thr view, and that it's located opposite a good resort where we spent our time. The hotel felt vacant and while thr lobby was moderately impressive our room was dated with damaged fixures and had clearly been used by a smoker before us despite being assured it was non smoking. When we told the hotel staff they offered us a deoderizing spray and nothing more. The beds were hard and uncomfortable. We had a lovely balcony but no chairs to sit on. Asking abiut breakfast they told us that no spaces were available despite the hotel appearing absolutely vacant. Perhaps thr most insulting was asking to use the pool to be told it would cost approx 10 USD for an area that was substandard and no cover from thr sun. Ultimately very disappointing and not worthy of its rating

Overall a fantastic experience and price and I recommend. Only caveat: A bit of a tiring walk up the hill each time from the beach or hot spring.

Large and comfortable room, but we were not allowed to control the air conditioner.

Wonderful stay. It wasn’t crowded when we stayed so it was quiet and peaceful. Great service. The breakfast buffet has sufficient variety and were delicious. The onsen is big with 3-4 pools including one outdoors. The quad room with 2 beds and 2 futons was a comfortable size. U You get to choose your own Yukata and drinks from the lobby.

少し古いが、そこまで

スタッフの方ほぼ外国の方でした。 運営大変ですよね。ただ意思疎通はしたいです。 部屋の時計が合っていません。 お風呂は良かったです！ かなり年季の入ったホテルでした。 もう一度泊まりたい気持ちにはなりませんでした。

房間超級大，望到大海風景，鄰近有便利店，設有停車場

素泊まりプランで宿泊しました。客室や大浴場は清潔で快適に過ごせました。寝る前にスマホを充電できるようにベッドサイドにコンセントが欲しかったからと思いました。

宿泊費がお手頃で、 温泉、朝食バイキング、とても満足です。 直ぐそばに、白浜海岸や三段壁、千畳敷、さきの湯、たくさん観光出来て楽しかったです！ バスに乗って、ときわ(料理屋)さんも行けて立地も最高でした。

建物が築年数を経過している事を感じる部分があるが、清潔に保たれており好感度が高い。 またスタッフの方々も精一杯対応されているように感じ、悪い印象は全く無かった。

景色が良くて、部屋から白良浜の夕暮れや朝の風景を眺めていました。

Amazing experience in this hotel. Stunning landscape from balcony and tasty Breakfast. Only a little rigid on internal procedure (ex breakfast slot and flexibility on it if you must depart earlier but experience it was excellent.

スタッフの対応やお風呂は最高でしたが、プールにゴキブリが浮いていたのはがっかり😔 プールをもっと清潔にしてくれたら毎年利用したい。

受付や従業員が外国人が多いと口コミにあり事前に把握してたので全く抵抗ありませんでした。 プールは古いし小さいし別料金なので利用しませんでした。 朝食がとても美味しかったです。お盆期間なのにお得に泊まれたし満足です。

プールは追加料金かかります というか、会員制のホテルなので プールも遊ぶ感じのプールじゃないみたいです カラオケは一部屋だけあり、空いていたら借りれる感じです(別料金) フロントスタッフは外国人の方がほとんどですが 日本語も対応も丁寧でした

有露台,景觀靚 設施比較舊,但是可以使用 大浴池有幾個池,不錯 最後一日走時遇到海嘯警告,职員俾左两個電話叫自己打電話去明光巴士同的士公司,對於語言不通的,冇咩用。又冇房可以續住,最後book左另一間酒店,拖住行李步行過去,便利店冇開, 冇食物,又餓又攰。