Overall Ratings & Reviews voco SARANAC LAKE NY - WATERFRONT by IHG, an IHG Hotel

Very nice room. Clean and quiet. Had dinner in the restaurant and the continental breakfast in the morning. Would recommend and would stay again. Pretty views of the lake.

We were over charged on check-in, and even after a week to fix the $500 error they did not upon check-out. Had to change rooms mid week, and at midnight, because of the drunk they could do nothing about in the room above us. Unattended small children running amuck at all hours, elevators broken down, etc. it is obvious that this hotel lacks management serious about the service industry. My wife and I are pretty easy going, and enjoyed the town of Lake Saranac, but I would never stay at this hotel ever again.

Beautiful hotel along the banks of Saranac Lake

Great staff. Beautiful modern hotel with Great Lake view

Wonderful stay in Saranac Lake! The hotel was clean, cozy, and perfectly located near the lake and local restaurants. Staff were friendly and helpful. Would definitely come back

Clean

J

Booked to bring my family for a quick overnight getaway. I wanted to bring my son swimming for the first time. The pool was broken, called before I arrived to make sure pool was not broken as my other family arrived and informed me of it being broken. I was assured that the pool would be operational, so instead of canceling the booking taking the refund and going to another property I took the word of the hotel. Pool was broken the entire stay. During checkout was informed that since I booked through Expedia that there was nothing they could do try to rectify the situation.

Clean well kept

Clean and quiet

Nice hotel on the lake. Room was a good size, very clean and the bed was comfy. Close to town and Lake Placid.

Overall very good. No microwave in the room which would of been nice

Never in my life have I experienced such courteous and friendly staff as dedicated as the ones at this hotel. We went there to celebrate my girlfriend's birthday and the staff provided a birthday card signed by the whole staff as well as a couple of freshly made pieces of cheesecake that they stuck in our mini fridge while we were out shopping. The property itself is gorgeous, very elegant. The rooms were very comfortable and had all the amenities we needed. The bed was extremely comfortable. We ended up having breakfast at the in hotel restaurant and it was amazing. Whenever we travel back to Saranac this is exactly where we will be staying again!

Beautiful property and great staff.

The room was very nice and spacious. There was a small wedding going on so we didn't spwnd any time in the lounge area downstairs or use any of the other facilities.

Absolutely stunning hotel. The price was absolutely a great deal the hotel staff was beyond helpful. I felt like I was staying at a 5 star hotel especially with the room having a bathrobe in it too.

It was a beautiful property and staff was very helpful and welcoming! Breakfast was not included and not delicious. We will stay here again but will not eat IN. Would be fun for summer since there is an ice cream shop next door! Flower Lake was gorgeous.

Hotel lovely and clean. Pool and hot tub were nice way to unwind. The restaurant was odd - it took over an hour to get food in a restaurant with two other tables. Food not great at dinner. Breakfast was very good.

Super clean, very comfortable. Very spacious room. Loved everything, just not a fan of their restaurant (bit pricey for the quality/quantity of food).

We had a great stay and walked over the see the Ice Castle. The staff was super friendly and helpful. We used the pool and hot tub area too. We will definitely be back.