Overall Ratings & Reviews Four Points by Sheraton Albany

The “restaurant” was far from it, at least during our trip. But the staff (Jennifer) was great! At breakfast they said they had no cook. Jennifer saved the day and put together a great complimentary breakfast for the whole hotel! But then for dinner half the menu was scribbled out bc they “ran out of a lot the night before.” Interesting. But they did do their best with what they had and my son and I appreciated it all!

The hotel was spotless and quiet. The staff was nice and helpful.

Pool was open until 10pm

It was not a great experience

so clean friendly and great location would 100% stay again!

Clean enough, convenient location. However, they have billed us for 2 nights whereas we booked and stayed only 1 night. The manager hasn't returned my repeated calls to address this. I'm not happy with the ongoing experience.

Friendly bartender. Cocktails expensive but happy hour beer quite affordable. Shouldn’t something be free for breakfast besides apples and coffee. Easy listening music piped into pool and fitness room— had to have headphones. Pool handrail broken.

Location

Location is good but the price is a bit high.

Friendly, efficient staff.

Nice property with eating options close

Nice hotel friendly staff

Booked a deluxe double bed for 4 people. I was not given any instructions online or at check-in to add other registered guests outside of myself who booked the room. I asked for 4 room keys for the 4 allotted guests. One of the guests arrived back to the hotel late at around 5 AM with her room key that was not working. Because her name wasn’t registered, even though she was a paying guest, she was unable to get into the room. The front desk never contacted me to confirm if she was a guest. She told them the correct name & room number. I believe it would make much more sense to ask for all of the names of the registered guests at or prior to check-in to avoid problems like these in the future.

Liked everything.

The staff is wonderful!

Easy check-in and close to the Walmart, gas, and other restaurants for fast food and the highway. The beds a bit soft , but otherwise good facility at a reasonable price.

The hotel is nice and clean. It smells great as soon as you walk in. Staff are courteous. Location is quiet but located right near ammenities

Hi excellent hotel near Downtown Albany and Selkirk.

Everything was perfect

Everything was great