Overall Ratings & Reviews Hotel Kansas City, in The Unbound Collection by Hyatt

Impeccable service from the valet to the front desk and everywhere in between. We didn't get to dine with them this time around, but will try to do so on our next visit. The rooms were well appointed and very comfortable. Would stay there again in a heartbeat!

All the staff were friendly and competent. Please give everyone on the Valet team a raise. Great group of guys… Joseph and Jack were super!

The hotel was absolutely gorgeous. Explore worthy 100%. Valet was easy, but you have to wait on an active street for your turn. Staff was polite, very pleasant, gave recommendations and hotel information, and signed us up for the rewards program. The room had plenty of walk room. The beds were A+mazing! The lotion and body wash they had were so good, I had to look them up so I could buy them for myself. The shower was huge and had great water pressure. There’s an area on the 5th floor that’s a must see - original stained glass almost from ceiling to floor, beautiful. The lobby has statue art that makes the history of the hotel pop. The craftmenship and detail of the wood and marble, flooring, and furniture left me speechless. Overall exceptional experience!

Great

Historic building with modern finishes

Lovely stay at this unique hotel!

Very little water pressure in bathroom sink. Bathroom sink drained VERY slowly, which was quite annoying. No waste paper basket in the bathroom. Lighting not good in bathroom.

Very cool historic building boutique hotel, nicely renovated with comfortable rooms and a gorgeous throw-back lobby with a bar, coffee bar and comfortable seating. Hosts one of Kansas City’s excellent fine dining restaurants, The Town Company. Parking is not optimal with the best option being valet service, and downtown KC street and plaza construction poses navigation challenges. Still a great downtown hotel option and an easy walk to convention facilities or conferences at e.g., the Marriott.

Yes

Very clean and unique property. Beautiful decor and architecture. Staff were friendly and helpful. Only down side to my stay was I was woken up by house keeping after being asked by staff if I wanted room cleaning and me saying no thank you.

Great staff and atmosphere. If you enjoy walking a mile you can get to many places!

Beautiful architecture, attention to detail and restoration.

It was great. Staff was friendly

Not worth the price.

The property is pretty, but the construction was awful- woke me up at 630, the beds are terrible and the mattress sounds like a 2 year olds bed with a wet sheet on it..coffee wasn’t available - machine was broken.

Staff was great and property very nice

Only 4 starts because when ordering rooms service, the food for horrid. I order the tator tots with all the toppings and I was missing several toppings, and the food came late and cold. The next morning I ordered fench toast for my girls, and the french toast was way under cooked and extra soggy.

I got bumped from the room I reserved. I got a food credit for this, but the menu at the lounge bar/restaurant was very limited. Only one of the two elevators seemed to be working, which resulted in long waiting times for the elevator. Overall nice place, but I probably wouldn’t stay again for the price I paid.

Beautiful

It’s a great location