Overall Ratings & Reviews Sunsetfalls Gardens and Resort

Dear Valued Guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your trust and loyalty in regularly visiting Sunsetfalls Gardens & Resort every year. It is a pleasure for us to know that the location, atmosphere, and comfort of our rooms and hot water pools continue to provide a pleasant experience, especially for families. We are also happy that you enjoyed the ATV activities and routes that we provide. Your review will greatly help other guests to experience the same exciting experience. We look forward to welcoming you back in the coming year for an equally memorable experience. Sincerely, Adyka Putri to. Room Division Manager

Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for choosing to stay at our Panoramic Villa and for sharing your detailed feedback. We are delighted to hear that you enjoyed the location, villa ambiance, the food at Cerita Kita café, and especially the warm private pool. We also appreciate your constructive comments regarding villa maintenance, furniture layout, and the consistency of the water heater. Please rest assured that your feedback has been forwarded to our maintenance and management teams to address these issues promptly, as we strive to provide a comfortable and safe environment for all our guests, especially families with children. We hope to have the opportunity to welcome you and your family back in the near future, with improvements that meet your expectations. best regards, Adyka Putri K Room Division Manager

Dear Valued Guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review. We are very pleased to know that the charming mountain view and private pool facilities with hot water in each room can provide an extraordinary stay experience for you. We look forward to welcoming you back to Sunsetfalls Gardens & Resort for your next visit. Sincerely, Adyka Putri to. Room Division Manager

Dear Mrs. Anastasia. Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for your positive review and trust during your stay at Sunsetfalls Gardens & Resort. We are very pleased to know that our villa met your expectations with its cleanliness, comfort, and homey atmosphere. We also appreciate your appreciation for our team's service, especially Mbak Rika and all the staff. It is very nice to hear that your experience renting a jeep to Telomoyo through the hotel went well. We are looking forward to welcoming Mrs. Anastasia back next year for a more enjoyable experience. Best regards, Adyka Putri to. Room Division Manager

Dear Mrs. Wiwin. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review. We are pleased to know that you enjoyed the comfort of our location at the foot of Mount Merbabu, the beautiful scenery, and the room facilities with a hot water pool. We also appreciate your appreciation for the friendliness of our team's service. Reviews like this are the motivation for us to continue to provide the best experience for every guest. We look forward to your next visit to Sunsetfalls Gardens & Resort. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review. We are very happy to hear that you are satisfied with our staff's service and enjoyed the snacks provided upon check-out. Guest satisfaction is our top priority, and comments like this motivate the entire team to continue providing the best service. We look forward to welcoming you back in the future. Sincerely, Adyka Putri to. Room Division Manager

Dear Mrs. Nisa B. Warm greetings from Sunstefalls Gardens & Resort. Thank you very much for your warm and appreciative positive review. We are very pleased to know that from your arrival to your departure, our service has given you a good impression. Your compliments on the staff, place, food, and facilities are a great motivation for our entire team to continue to provide the best service. We also greatly appreciate your good intention to recommend Sunsetfalls Gardens & Resort, it is an honor for us. We look forward to your next visit with pleasure. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to give us such a positive review. We are very pleased to know that you and your family were satisfied during your stay with us, and have even returned for a second time. It is our pride to be able to provide the best service in a quiet, clean, and child-friendly environment, with a pleasant, cool atmosphere. Your recommendation means a lot to us. We look forward to welcoming you back in the future for an equally memorable stay experience. Sincerely, Adyka Putri to. Room Division Manager

Dear Mrs. Tutik A. Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for your positive review and trust in choosing to stay at our private pool villa. We are very happy to know that everything went smoothly, from the cleanliness of the room, the hot water swimming pool facilities, to the warm welcome in the form of welcome fruit, snacks, and herbal medicine. We also thank you for the appreciation of the friendliness of our staff and the quality of the breakfast we serve. Providing the best experience until check-out, including gifts as souvenirs, is our commitment to pamper every guest. We are looking forward to Mrs. Tutik A's next visit to provide excellent service again. Best regards, Adyka Putri to. Room Division Manager

Dear Mr./Mrs. Lintang. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review. We are very pleased to know that the friendliness of our staff, especially the reception team, and the service during check-out can give a pleasant impression to you. We are also pleased to hear that the view and dining experience at our restaurant are memorable for you. Your compliments regarding the atmosphere are certainly a great motivation for us to continue to provide the best service. Once again, thank you for your trust in choosing Sunsetfalls Gardens & Resort as a place to stay. We look forward to welcoming you back in the future. Sincerely, Adyka Putri to. Room Division Manager.

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience during your stay with us. We greatly appreciate your appreciation for the accessibility facilities available at our property. We apologize for the limited direct access to Le Jardin restaurant, but we are pleased to know that our team was able to provide a convenient and prompt solution through an alternative step-free access. The satisfaction and comfort of all guests, including guests with special needs, is our priority. We are also pleased that you enjoyed the various choices of activities we offer during your stay. Reviews like this are very valuable to us in our efforts to continuously improve our services. We look forward to welcoming you back on another occasion with an equally memorable experience. Sincerely, Adyka Putri to. Room Division Manager.

Dear Ms. Silvy S. Warmest greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience of staying with us. We are very pleased to know that you enjoyed the beautiful views that our hotel has to offer. It was an honor to welcome you, and we look forward to welcoming Ms. Silvy S back in the future for an equally enjoyable experience. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you for taking the time to share your kind feedback. We are delighted to hear that you found our staff to be friendly and helpful. Providing warm and attentive service is very important to us, and your kind words will certainly be shared with the team. We hope to have the pleasure of welcoming you back again soon. best regards, Adyka Putri K Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for the positive review that you have given. We are very pleased to know that you are satisfied with the cleanliness of the room, the service, and the friendliness of our receptionist and room service team. Input regarding communication via WhatsApp admin is also highly appreciated and will be followed up immediately for future improvements. We hope to welcome you back on another occasion, either with your family. Guest satisfaction is our top priority. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to give a positive review of your stay with us. We are very pleased to know that the cleanliness and comfort of the room, as well as our breakfast served have met your expectations. It is a pleasure for us to know that Sunsetfalls Gardens & Resort is a suitable place to relax with family. We will continue to strive to maintain the quality of service so that every visit always gives a pleasant impression. We look forward to welcoming you and your family again in the future. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for the positive review that you have shared. We are very pleased to know that your stay with us was so memorable, starting from the comfortable hotel atmosphere to the service from our friendly staff. We are also grateful that the special promos we offer on weekdays can provide added value for you. Our passion is to always provide the best service, including through a warm welcome with a welcome drink, breakfast reminders, and provisions for the journey home. Hopefully on another occasion you can enjoy the calm and cool atmosphere here again — perhaps to stay more than one night to relax more. We look forward to your return, with an experience that will certainly be more enjoyable. Best regards, Adyka Putri to. Room Division Manager

Dear Mrs. Tiara A. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review regarding your stay at our Executive Villa. We are very pleased to know that you were satisfied with the comfort of our two-story villa, the beautiful mountain views, and the cool air around the villa area. We are also grateful to hear that our staff was friendly and helpful, and that our restaurant's dishes were affordable. Activities such as ATV and jeep trips are indeed provided to add to the excitement during your stay, and we are glad that you enjoyed them. It is an honor for us to welcome Mrs. Tiara A back on another occasion. See you on your next visit! Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your brief yet meaningful review. We are very pleased to know that your stay was so memorable, from the service to the best price obtained through the application. Positive comments like this are the motivation for us to continue to provide quality service and a satisfying stay experience for every guest. We hope to welcome you back for another enjoyable experience. Best regards, Adyka Putri to. Room Division Manager

Dear Ibu Flora T Warmest greeting from Sunsetfalls Gardens & Resort Thank you for sharing your recent experience with us. We truly appreciate your kind words regarding our suite room, friendly staff, and the beautiful view from the balcony. It’s always a pleasure to know that certain aspects of your stay met your expectations. However, we sincerely apologize for the cleanliness and maintenance issues you encountered, particularly in the bathroom area. Your feedback is extremely valuable, and we take your concerns seriously—especially regarding the presence of mold, which we understand can affect guests with sensitivities such as asthma. Please be assured that this matter has been brought to the attention of our housekeeping and maintenance teams for immediate action and improvement. Your input helps us to identify areas where we need to do better, and we are committed to addressing them swiftly. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets the high standards we strive for. best regards , Adyka Putri K Room Division Manager

Dear Mrs. Widia. Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for sharing your experience, Mrs. Widia! We are very happy to know that your cellphone was successfully found and guarded by our front desk team—it is certainly our commitment to ensure the comfort and safety of our guests during their stay. We are also happy that Mrs. Widia enjoyed the hotel facilities and the exciting experience during the jeep tour. Thank you for your appreciation to the team, especially the staff who helped during check-in and our tour guide who is good at taking photos! See you again on your next visit—we are ready to welcome Mrs. Widia back with an equally enjoyable experience!. Best regards, Adyka Putri to. Room Division Manager